Customer Support Representative - Tier II

Company:

LDR Site Services is a nationwide managed site services company. We offer our customers a single point of contact for dumpster rental, portable toilets, temporary fencing, scissor lifts, and equipment rentals for any location in the entire US. We have relationships with thousands of suppliers throughout the country that will service any location for any project. Our team of over 100 employees will make sure that your company gets the site services you need at a competitive price.

Location:

Remote/Virtual

Reporting Structure:

This position reports to Customer Support Supervisor

job summary:

This role is responsible for ensuring customer support and order management after the sale has been made through the whole lifecycle of an order. Activities include taking inbound calls/emails/tickets to resolve issues, managing relocations & swaps, functioning as the Accounts Receivable Liaison, and handling escalated customer support concerns. This role is extremely detail oriented and highly interactive with customers and vendors to ensure all parties' satisfaction with the services we provide.

Responsibilities:

The successful candidate will:

• Provide prompt, accurate, and friendly customer service.

• Responding to customer and vendor inquiries Via Text, Call, Tickets, and emails.

• Handling escalated customer support concerns

• Managing relocations and swaps

• Functioning as a liaison to Accounts Receivable

• Use a customer-focused, needs-based review process to educate customers

• Maintain a strong work ethic with a total commitment to success each day.

Requirements

The ideal candidate will possess the following experience, skills, and qualifications:

• 2 – 3 years of proven experience in customer support

• Experience in a customer driven remote environment preferred

• Ability to communicate effectively over the telephone, email and social media with a high attention to detail

• Solid Technical/computer aptitude including the utilization of multi-screen systems

• Familiar with using Salesforce.com or similar CRM to organize and maximize prospecting efforts into target accounts

• Have a structured/self-motivated approach to meeting weekly, monthly and quarterly goals

• Excellent interpersonal skills

• People-oriented

• Self-motivated

• Detail oriented

• Proactive in problem solving

• Dedicated to customer service

• Ability to work in a team environment

• Ability to multitask

• Ability to effectively relate to a customer

Educational Requirements:

• Bachelor's degree preferred but not required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.