EDI Analyst

Description

POSITION SUMMARY:

The Production Planning Analyst is responsible for managing customer demand, release processing, EDI coordination, and production scheduling to support accurate planning and timely customer deliveries. This position serves as the primary in-house subject matter expert for customer releases, demand accuracy, EDI transactions, and release investigations while maintaining production schedules for the Toledo facility. The Production Planning Analyst ensures customer demand is accurately reflected with in the ERP system, identifies discrepancies affecting production and material planning, and coordinates resolutions with customers and internal departments. This position supports production planning, scheduling, and customer delivery requirements through effective demand management, schedule maintenance, and cross-functional communication. 

The primary focus of this position is customer demand management, release accuracy, and EDI processes, with production scheduling responsibilities supporting the Toledo facility.

Requirements

ESSENTIAL JOB FUNCTIONS:

• Review customer releases and order revisions to identify discrepancies, duplicate releases, and version conflicts.
• Investigate release issues caused by older versus newer revisions and coordinate resolution efforts with customers, program managers, schedulers, and internal teams.
• Monitor and process manual releases as the in-house subject matter expert.
• Effectively handle customer service requirements by monitoring system and communicating with plant teams.
• Identify errors or inconsistencies in releases/orders and escalate concerns appropriately.
• Track and document release changes by customer to ensure accurate order management and production planning.
• Enter and maintain customer purchase orders within the ERP system.
• Review daily EDI transmissions to confirm successful processing and identify transmission issues.
• Coordinate new customer onboarding activities related to EDI implementation.
• Work with ERP system facilitators and customers to establish new EDI connections, including:
• Reviewing EDI specification documents
• Coordinating customer label requirements
• Supporting system setup and validation activities
• Assist with implementing supplier EDI integrations.
• Maintain effective communication with customers and internal departments regarding release status, order changes, and system concerns.
• Develop the ability to independently troubleshoot and resolve release and EDI issues over time.
• Support continuous improvement efforts related to release management and EDI processes.
• Support development of multiple PCN EDI releases 

EDUCATION AND EXPERIENCE:

• Associate degree preferred; equivalent work experience considered.
• 2+ years of experience in customer service, supply chain, EDI coordination, order management, or manufacturing administration preferred.
• Experience working within an ERP system required; Plex ERP experience strongly preferred.
• Experience with EDI processes and customer releases preferred.

SKILLS AND QUALIFICATIONS:

• Strong Microsoft Excel skills, including data review and tracking.
• Excellent attention to detail and ability to identify discrepancies or process issues.
• Strong organizational and problem-solving skills.
• Effective verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.
• Customer-facing communication experience preferred.
• Ability to collaborate cross-functionally with customers, schedulers, program managers, and operations teams.
• Willingness to learn troubleshooting and issue resolution processes independently over time.