Assistant General Manager

Description

Job Summary:

Bourbon & Bones Old Town, is seeking a highly skilled experienced and dedicated Assistant General Manager to deliver exceptional service and dining experiences to our guests to join the team. As the Assistant General Manager, you will play a key leadership role in delivering an exceptional dining experience while supporting the General Manager in overseeing daily restaurant operations, developing a high-performing team, and driving financial results.

The ideal candidate has a strong background in upscale dining, fine dining, or high-volume steakhouse operations and understands the importance of elevated hospitality, attention to detail, service standards, and creating memorable guest experiences.

This position requires a hands-on leader who leads by example, develops talent, maintains operational excellence, and holds the team accountable to the highest standards.

Supervisory Responsibilities:

• Assist the General Manager in overseeing all daily restaurant operations.
• Hires and trains restaurant staff.
• Organizes and oversees the staff schedules.
• Conducts performance evaluations that are timely and constructive.  
• Handles discipline and termination of employees in accordance with restaurant policy.

Duties/Responsibilities:

• Deliver an exceptional and personalized guest experience consistent with upscale steakhouse standards.
• Build relationships with guests and VIP clientele.
• Professionally resolve guest complaints and service recovery opportunities.
• Ensure management presence and engagement throughout every shift.
• Maintain elevated standards of hospitality, professionalism, and service execution.
• Assist in achieving restaurant sales, profitability, and operational goals.
• Monitor labor costs, food costs, beverage costs, and controllable expenses.
• Review sales trends and identify opportunities to improve performance.
• Assist with budget management and financial reporting.
• Ensure proper cash handling, POS procedures, and financial controls.
• Identify opportunities to increase revenue, improve efficiency, and maximize profitability.
• Ensure compliance with all federal, state, and local health and safety regulations.
• Maintain food handling, sanitation, and alcohol service standards.
• Ensure proper food storage, temperature controls, and cleanliness.
• Maintain compliance with company policies and employment practices.
• Promote a safe and respectful workplace for all employees and guests

Requirements

Required Skills/Abilities:

• Minimum of 3–5 years of restaurant management experience.
• Previous experience as an Assistant General Manager, Restaurant Manager, or equivalent leadership role preferred.
• Must be eighteen years old.
• Proven track record of success in managing all aspects of restaurant operations, including staff management, financial performance, and guest satisfaction.
• Strong leadership and interpersonal skills to motivate and inspire the team.
• Exceptional customer service and communication skills to engage with guests and resolve issues effectively.
• Proficient in financial analysis, budgeting, and cost control measures
• Detail-oriented with excellent organizational and time-management abilities
• Ability to thrive in a fast-paced and high-pressure environment, making sound decisions quickly.
• In-depth knowledge of food and beverage industry trends, best practices, and regulations
• Preferred Sommelier Level 1 or the equivalent
• Title 4 Manager Certification
• Excellent communication and time- management skills 
• Must be able to work flexible hours, including evening, weekends, and holidays.
• Must have a valid Food Handlers Certification 
• Must have an Alcohol Service Licensing or certification.

System Used:

• Aloha (point of Sales)
• Hot Schedule (Employee scheduling) 
• Paylocity (HR, Payroll, and Employer Information)
• Restaurant 365 (inventory Management & Reporting)
• Plate IQ (invoicing & Payments)
• Open Table (Reservation & Seating Application) 
• Microsoft Office

Education and Experience:

• 10 years Management experience with 3 years as the role of General Manager, preferably in fine dining or upscale steakhouse establishments
• Culinary degree or equivalent certification preferred.

Physical Requirements:

• Prolonged periods of standing and working in a kitchen.
• Exposure to extreme heat, steam, and cold is present in a kitchen environment.
• Must be able to lift up to 50 pounds at times. 
• Must be able to work late nights and unpredictable hours. 
• Manual dexterity to cut and chop foods and perform other related tasks. 

Benefits & Perks:

• PTO 
• Dining Discounts – 50% off your meal at any Cold Beers & Cheeseburgers and 25% off your meal at any Bourbon & Bones 
• Corporate Shoe Program through Shoes for Crews and Skechers 
• Competitive Pay 
• Flexible Scheduling 
• 401(k) 

Full – Time employees are eligible for the following additional benefits:

• Medical & Prescription 
• Dental & Vision
• Health Saving Account (HSA)
• Wellness Program  
• Discount Pet Care Plan