Italian Speaking Technical Support Advisor | Healthcare Technology | Athens

Job Description

We are recruiting Italian-speaking Technical Support Advisors for an innovative healthcare technology project based on-site in Athens, Greece, partnering with a leading global customer experience provider.
In this role, you will provide critical support to Italian-speaking customers and healthcare users, guiding them through the operation and configuration of advanced medical devices and health-tech applications. You will diagnose technical issues, handle inquiries with empathy and precision, and ensure high quality and compliance standards across every interaction.

Your Role

• Deliver multi-channel customer and technical support in Italian via phone, chat, and email.
  
• Guide customers and patients through product operation, device setups, warranty claims, and accessory specifications.
  
• Troubleshoot hardware, software, and connectivity issues, guiding users systematically toward effective resolutions.
  
• Address technical inquiries, service escalations, and customer concerns with patience, calm, and high professionalism.
  
• Document customer interactions, diagnostics, and case histories accurately in validated CRM systems.
  
• Adhere strictly to industry quality protocols, device compliance requirements, and healthcare support standards.
  
• Escalate complex, safety-critical, or unresolved technical cases to specialized technical teams.
  
• Maintain a customer-first focus to ensure reliable, empathetic service on every interaction.
  

Your Qualifications

• Native or C1-level fluency in Italian (written and spoken).
  
• Solid command of English (B2 level or higher) for internal communications and system use.
  
• High school diploma or equivalent secondary education.
  
• Strong diagnostic, analytical, and troubleshooting skills.
  
• Clear verbal and written communication with an empathetic customer service approach.
  
• Comfort navigating multiple software platforms, ticketing systems, and digital diagnostic tools.
  
• Prior experience in customer service, helpdesk, or healthcare support is an advantage, but not required.
  
• Valid work authorization for Greece, with local tax (AFM) and social security (AMKA) registration or eligibility to obtain them.
  

The Offer

• Work Location & Contract: Permanent full-time employment contract (indefinite), working on-site at modern facilities in Athens, Greece.
  
• Work Schedule: 40 hours per week on a rotational shift schedule (operating hours: Monday to Friday 08:30–00:00; Saturday, Sunday, and Bank Holidays 24/7).
  
• Training Program: Comprehensive, fully paid 6-week initial training program (Monday to Friday, 09:00–18:00).
• Variable Compensation: Performance-based bonus of up to 10% of gross salary after 3 months, tied to KPI achievements and paid monthly.
  
• Daily Meal Allowance: €5 net per working day provided via an UpHellas card.
  
• Healthcare & Wellbeing: Private health insurance coverage provided