Communications Officer

Description

About Us

Whitman Family Development is a family-owned real estate company specializing in high-end retail, management, and leasing. The company owns and operates Bal Harbour Shops, a historic luxury shopping destination. Bal Harbour Shops is a global leader in the industry and is best known for its curated retail, as well as the emotional connection to its tenants and customers. For more information on Bal Harbour Shops, please visit https://www.balharbourshops.com/.

Position Summary

The Communications Officer supports the security team by managing communications, monitoring CCTV systems, and overseeing life safety systems such as the fire panel from the central communications center. This role ensures timely coordination, accurate monitoring, and effective response to maintain a secure, safe, and welcoming environment for patrons, tenants, and visitors at Bal Harbour Shops.

Responsibilities

• Monitor CCTV feeds in real-time to detect potential security threats, suspicious activity, or incidents, and report observations promptly.
• Oversee life safety systems, including the fire panel, alarms, and related monitoring equipment, responding to activation's and coordinating appropriate actions.
• Handle incoming communications via radio, phone, and other channels from security officers, tenants, management, and visitors.
• Dispatch security officers or resources to incidents, emergencies, or requests as directed, providing clear instructions and updates.
• Log and document all monitored activities, incidents, alarms, dispatches, and communications accurately in daily reports and records.
• Assist in coordinating with emergency services, law enforcement, or fire departments when necessary, during escalated events.
• Perform regular system checks on CCTV, fire panels, alarms, and communication equipment, reporting any malfunctions for repair.
• Provide support for customer inquiries or concerns received through communications channels, offering assistance or escalating as needed.
• Maintain a calm, professional demeanor while multitasking in a fast-paced control center environment.
• Participate in training on monitoring procedures, emergency protocols, system operations, and reporting standards.

Requirements

Requirements

Education

• Must have High School Diploma or GED
• Security D license required
• 1-2 years of experience in security monitoring, dispatch, CCTV operations, communications, or a related field preferred

Knowledge, Skills, and Abilities

• Strong English oral and written communication skills; bilingual in Spanish is a plus
• Technical proficiency with CCTV systems, alarm monitoring, fire panels, radios, or dispatch tools
• Ability to remain calm and focused under pressure while handling multiple tasks
• Good observational skills and attention to detail for effective monitoring
• Proficient in standard MS Office Suite software (Word, Excel, Teams, Outlook)
• Capable of preparing clear, detailed logs and incident reports

Physical Requirements

• Requires extended periods of sitting while monitoring screens and operating equipment, with the ability to speak, hear clearly, and respond quickly. 
• Occasional standing, walking, bending, reaching, and lifting up to 25lbs may be required.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the employee. Duties, responsibilities and activities may change at any time with or without notice.

Whitman Family Development and its subsidiaries is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.