Director of Housekeeping

About Us

San Ramon Marriott awaits you to join us on the journey to exceptional guest service! Tucked away in the urban oasis of San Ramon, surrounded by mountains and Redwood Trees, the hotel is within walking distance to shopping, Fortune 500 companies, and top-notch dining experiences. It is the perfect location for work and play. Be part of a group of people who are passionate about the Hospitality Industry. When you join the HEI Team, you also get the benefit of the "HEI Loves" Culture where we make the time to celebrate our associates by offering the most competitive compensation, benefits and PTO programs. Our associates are also eligible to take advantage of life-needs such as health and wellness, a robust retirement plan, travel benefits, product and service discounts and much more!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $85,000.00 - $95,000.00 Annually

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? Yes

Overview

Ensure that the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

The salary range for this position is $85,000 - $95,000 annualized. This is subject to change based on experience and qualifications. 

Essential Duties and Responsibilities

The following are specific contributions that must be developed during the training program in order to successfully complete the program and be placed in a hotel with or without reasonable accommodation:

•Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.

•Develop housekeeping and laundry budget.

•Develop and implement controls for expense management.

•Conduct periodic inventory of guest supplies, small equipment and linen as required.

•Utilize labor management tools to schedule and control labor costs.

•Schedule labor to flex with forecasted hotel occupancy, F and B activity, and group events.

•Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.

•Communicate both verbally and in writing to provide clear direction to staff.

•Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.

•Evaluate condition of furniture, fixtures, décor, etc. •Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.

•Ensure compliance of housekeeping and laundry standard operating procedures and policies.

•Operate department pursuant to OSHA requirements and guidelines.

•Comply with attendance rules and be available to work on a regular basis.

•Perform any other job-related duties as assigned.

Qualifications and Skills      

Education and Experience

•5+ years management experience, with at least 3 years in housekeeping management.

•Experience managing in-house operated laundry operations.

•High School diploma or equivalent required; Bachelor’s Degree preferred.

Knowledge, Skills and Abilities

•Must possess thorough knowledge of all housekeeping and laundry operations and individual job requirements.

•Able to work with other department leaders.

•Able to resolve guest, supervisor, and associate conflicts. 

•Able to manage multiple tasks at all times and have excellent organizational skills.

•Must be willing to “pitch-in” and help co-workers with their job duties and be a team player with or without reasonable accommodation.

•Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.

•Effective verbal and written communication skills.

•Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.