Associate Director Delivery Excellence Partner

Job Description

Our Specialty Pharma & Infectious Disease Business Unit and Commercial Engagement and Innovation teams are dedicated to delivering breakthrough innovations that extend and improve the lives of patients worldwide. Our team of forward-thinking colleagues achieve this through an unwavering investment to support accessibility to medicine, providing new therapeutic solutions, and collaborating with governments and payers to ensure that people who need medicines have access to them. Our focus is on innovation and launch execution excellence; we translate breakthrough science into innovative medicines that help people with cancer across the globe.

 

The Associate Director, Delivery Excellence Partner supports Customer Agile Team(s) and/or Agile Digital Team(s) in their effort to develop and execute digital/omnichannel strategies across our portfolio of brands to drive greater customer experience, innovation, and business value.  This role serves as a future-fit delivery and change-enablement capability for brand and business teams. The role brings together agile optimization, planning excellence, execution orchestration, change enablement, and team performance support.

 

The Delivery Excellence Partner is an embedded agile coach, strategic partner and change leader who drives execution impact today while building team readiness for the future. Partners with marketing teams to drive “bottoms-up” capability and transformation deployment and sharpen planning, prioritization and teaming through agile principles. This team member will lead adoption of operating model changes so every team member has the mindset, skillset and toolset to thrive in the future state.

 

Primary Responsibilities:

 

• Drive team-level planning and delivery outcomes through agile practices (backlog prioritization, release planning, OKR coaching, and TBR accountability) connecting day-to-day execution support to delivery progress to broader team goals.
• Lead day-to-day transformation pull-through at the team level, coaching teams through operating model changes and tailoring interventions to assess readiness, address adoption barriers, and accelerate adoption across business and CEI functions.
• Embed new capabilities into the team’s workflow and champion marketer upskilling to build the mindset, skillset and toolset each team member needs to thrive in the future operating model.
• Monitor team-level adoption metrics with the transformation team, translating signals into actionable insights that inform coaching priorities and risk mitigation
• Partner closely with Marketing Product Owners to strengthen team progress, prioritization, accountability, and delivery against business outcomes.
• Partner with Business Engagement Teams to translate enterprise capabilities and transformation priorities into practical, team-level activation plans tailored to business and brand needs.
• Coordinate cross-squad dependencies and track transformation adoption at the team level, proactively managing sequencing, hand-offs, and risks across the governance model.

 

The Delivery Excellence Partner (DEP) will collaborate closely with Delivery Excellence Chapter Leads, Transformation Leads, Business Engagement Teams, Marketing Product Owners (MPOs), Architects, and CDLs to drive delivery excellence, enable capability adoption, manage change, and support successful business outcomes, while ensuring alignment on transformation priorities, capability rollout sequencing, adoption readiness, and escalation of delivery risks.

 

Education Minimum Requirement:

• Bachelor's Degree required

 

Required Skills and Competencies:

• 5+ years of experience in agile delivery or transformation execution roles, ideally with exposure to marketing, brand, or commercial environments.
• Demonstrated experience embedding in cross-functional squads and facilitating teams through delivery against outcome-based goals.
• Strong change orientation with hands-on understanding of how transformation lands at the team level and effective coaching through new ways of working.
• Analytical orientation with the ability to interpret delivery metrics and team-health signals, translating them into actionable coaching and escalation priorities.
• Strong communication and interpersonal skills to build trusted partnerships across marketing, transformation, and change stakeholders.
• Demonstrated ability to build team capability over time—not just deliver today’s work but develop the practices and habits that sustain performance.

 

Preferred Experience and Skills:

• Commercial sales, promotions or marketing experience.
• Scrum certified and/or experience in a Scrum Master or Agile methodology (i.e., understanding of scrum principles, practices, and theory).
• Strong understanding or experience with change management.
• Experience leading a large field or HQ change initiative.
• Project Management experience and/or certifications.
• Strong understanding of the end-to-end marketing process.
• Ability to navigate ambiguity and support others through mentoring.
• Understanding of compliance concepts and application.

 

Position Location: This role has a Hybrid working arrangement, with 3 days per week in the Upper Gwynedd office.

Required Skills:

Accountability, Accountability, Adaptability, Agile Principles, Brand Management, Building High Performance Team, Business Transformation, Change Management, Coaching, Content Creation, Creativity, Cross-Functional Leadership, Customer Insights, Delivery Coordination, Digital Consumer Engagement, Digital Marketing, Governance Framework, Governance Risk, Marketing, Marketing Management, Marketing Operations, Marketing Processes, Marketing Strategies, Market Research, Market Segmentation {+ 10 more}

Preferred Skills:

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US and Puerto Rico Residents Only:

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As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

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The primary location for this posting is:

USA - Pennsylvania - North Wales (Upper Gwynedd)

Where required by law, the compensation range for this role is provided below.

The salary range for the primary location of this role is:

$142,400.00 - $224,100.00

This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

Additional location(s): Please note the salary range above applies to the Primary Location of the position. Where a role has other listed locations, different compensation guidelines may apply. You may find the salary ranges for additional locations below. If the salary range is not listed for the location you are applying to, our Talent Acquisition team will provide further information to you relevant to your location.

Additional location(s) Compensation Information:

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

11/19/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.