Client Services Representative

The list developed from this recruitment will be used for a limited period to fill open and promotional, regular full-time, and part-time positions in a variety of departments, service areas, and locations throughout the County, should they occur. Pursuant to current bargaining unit agreements, employees regularly assigned to the coastal region or in Covelo are eligible to receive a 5% assignment premium.

Under general supervision, the Client Services Representative (CSR) acts as a liaison between the community and public health and behavioral health services. This position combines administrative support, data management, coordination of health services, and facilitation of client interactions to ensure efficient and effective service delivery.

Bilingual English/Spanish encouraged to apply. Se buscan personas bilingües en inglés y español. Para recibir una solicitud en español, llame a Recursos Humanos al 234-6600.

Duties may include but are not limited to the following:

• Provides administrative and operational support, including managing calendars, scheduling, meetings, coordinating logistics and composing correspondence.
• Answers a multi-line telephone system, screens and routes calls, takes messages, responds to routine inquiries, receives complaints and directs visitors to the appropriate staff or location provides department information and distributes documents and reports via phone, email, mail or fax.
• Greets and checks in patients, provides first-line communication between the community and other staff member.
• Coordinates and schedules appointments, meetings, and reservations at the request of staff; prepares meeting materials and agendas, makes travel arrangements, and records and distributes minutes and notes.
• Formats and types letters, memos, reports, contracts, and other materials containing complex terminology, using a computer.
• Composes and maintains confidential correspondence and records; explains policies and procedures; and resolves routine and non-routine matters independently.
• Enters, updates, and retrieves data from electronic systems; generates reports, maintains electronic files; produces statistical information.
• Compiles information from files, records and regulations in response to inquiries prepares charts, graphs, reports, resolutions, and legal documents, transcribes material from recordings, edits materials for clarity, accuracy, and compliance.
• Receives and processes policy, service, and information requests maintaining tracking systems; performs reference and statistical work and files confidential and specialized reports.
• Prepares complex, routine, and non-routine reports; summarizes information, prepares reports, and communicates administrative decisions and instructions. 
• Handles sensitive and confidential information and is responsible for maintaining confidentiality.
• May conduct research on assigned subjects for staff and management.
• Perform other related duties as assigned.

MINIMUM QUALIFICATIONS REQUIRED

Education and Experience:

High School diploma or G.E.D. equivalent; and four (4) years of progressively responsible experience performing office support duties that included typing, filing, report development, data entry, and answering telephones.

OR

An equivalent combination of education, training, and experience.

Licenses and Certifications:

Valid Driver's License is preferred but not required. Some positions in this classification may require possession of a valid California driver’s license or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Knowledge of:

• Correct English usage, including spelling, grammar, punctuation, and vocabulary.
• Internal departmental policies and procedures.
• External governmental bodies and agencies related to area of assignment.
• Computer applications and hardware related to the performance of the essential functions of the job.
• Standard business arithmetic, including percentages and decimals.
• Record keeping, report preparation, filing methods and records management techniques.
• General office procedures, policies and practices, as well as knowledge general office equipment.

Skill in:

• Customer Service
• Coordinating, organizing, assigning, leading and reviewing the work of staff.
• Transcribing handwritten notes or printed material into a digital format.
• Using tact, discretion, initiative and independent judgment within established guidelines.
• Using a computer to accurately and rapidly enter and retrieve data and information.
• Communicating clearly and effectively, both orally and in writing, with internal staff, members of the public, and other departmental staff to give and receive information in a courteous manner.
• Operating and routine maintenance of general office machines.

Mental and Physical Abilities:

• Read and interpret documents such as safety rules, operation and maintenance instructions and procedure manuals.
• Understand and carry out written and oral instructions, giving close attention to detail and accuracy.
• Establish and maintain effective working relationships with others.
• Deal with issues involving several concrete variables in standardized situations.
• While performing the essential functions of this job, the incumbent is regularly required to: stand, walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; speak and hear; and push, pull, move, or lift above and below the neck objects weighing up to 25 pounds.

Important Application Information:

• It is your responsibility to demonstrate through your application materials how you meet the minimum qualifications of the position/s for which you apply. 
• You must complete all sections of the application. A résumé or other information you feel will help us evaluate your qualifications may be attached to your completed application, but will not be accepted in lieu of completing any part of the application. Blank applications that contain only a résumé or those that reference “see résumé” will be rejected as incomplete.
• Check your application before submitting to ensure it is complete and correct; no new or additional information will be accepted after the closing date.

• Inquiry will be made of your former and current employers; please provide the names and telephone numbers of supervisors on your application. 
• You must provide the names and contact information of at least three (3) references (not relatives) that have knowledge of your job skills, experience, ability and/or character. 
• Application materials are the property of Mendocino County and will not be returned.
• It is your responsibility to keep your NEOGOV profile updated, including any changes to your telephone number or address. Failure to do so may result in missed notification of exams or interviews.
• The exam process listed on this flyer is tentative. Mendocino County reserves the right to make necessary modifications to the examination plan. Such revisions will be in accordance with approved personnel standards. Should a change be made, applicants will be notified.
• The provisions of this job bulletin do not constitute an expressed or implied contract.

Examination Process: All complete applications will be reviewed; incomplete applications will not be considered. Based on the number of qualified candidates, applicants meeting the job requirements and qualifications will be invited to participate in an oral examination (weight 100) or an application appraisal exam, consisting of an evaluation of education and experience as stated on the application form. The examination process will test the knowledge and abilities described above. A minimum score of 70 must be attained for placement on the employment list. 

Special Testing: The County of Mendocino is committed to the full inclusion of all qualified individuals. In accordance with the Americans with Disabilities Act (ADA) and California’s Fair Employment and Housing Act (FEHA), if special accommodations for a disability or religious conviction are necessary at any stage of the application and/or testing process, please notify the Human Resources Department in advance at (707) 234-6600. Reasonable notice is required to allow adequate time for review and evaluation of your request.

Special Requirements: Employment in some County departments or positions may require the successful completion of a pre-employment criminal background, which may include fingerprinting, and/or a medical examination, which may include drug screening.

This announcement is a synopsis of duties and requirements of this job. To review the complete classification specification and benefits, please see the HR website. Applications must be submitted to the Human Resources Department by the final filing date. 

The County of Mendocino participates in the E-Verify program to confirm employment eligibility. If hired, the information you provide on your Form I-9 will be used to verify your authorization to work in the United States.

Learn more:

• E-Verify Notice of Participation (Download PDF reader)
• Right to Work (Download PDF reader)

The County of Mendocino is an Equal Opportunity Employer