- Location
- Client's Site, Singapore
- Type
- Full-time
- Department
- Engineering
- Seniority
- Entry
- Source
- Workday
Description
Ensign is hiring !
Responsibilities
- Provide day-to-day operational support and maintenance of the Cyber Security service in a 24/7 staffed Operations
- Ensure all incident escalation are properly tracked, escalated and with proper closure
- Implement configuration changes and process requests from clients
- Manage and maintain the security policies for the service
- Manage agent software upgrades and rollout
- Perform Incident troubleshooting and resolution
- Fulfil Service Requests according to Service Level Agreement (SLA)
- Resolve the incident tickets within the Service Level Agreement (SLA)
- Monitor the infrastructure’s health and service’s availability
- Work closely with the team lead/manager to ensure tasks are executed
- Maintain existing operational documentation to ensure that any newest changes are captured
Qualifications
- Diploma/Degree in Information Technology or related discipline
- Basic knowledge in Information Technology (e.g., Operating Systems, Network)
- Knowledge in Cyber Security (e.g., Firewall, Device control, Anti-virus, etc.) is preferred
- Ability to communicate effectively in writing or verbally
- Meticulous self-starter with a positive attitude
- Entry level candidates with passion for cyber security are welcome
Other Working Conditions
- On Job Training (OJT) will be provided
- Able to perform 12-hour shift duties
- Working hours: AM- 8:00am to 8:00pm / PM- 8:00pm to 8:00am