Membership Advisor (Sales)

Description

Location: Franklin, TN

Company: Level Wellness

Employment Type: Full-Time

Compensation: Base Salary + Commission

Role Overview

The Membership Advisor is responsible for driving membership growth by converting prospective guests into long-term members. This is a consultative sales role focused on building relationships, understanding goals, and positioning Level’s services and memberships as essential tools for each individual’s wellness journey.

This role is critical to Level’s growth and success and requires a highly motivated, hospitality-driven sales professional who thrives in a high-touch, premium environment.

Key Responsibilities

Sales & Membership Conversion

• Convert walk-in guests, leads, and referrals into Level Wellness client and members
• Conduct personalized consultations to understand guest goals and needs
• Present Level’s services, diagnostics, and membership options with confidence and clarity
• Recommend appropriate memberships and packages based on guest goals
• Achieve and exceed monthly membership and revenue targets
• Follow up with prospective members via phone, text, and email

Lead Management & Pipeline Development

• Manage leads through CRM (HubSpot / Zenoti)
• Track pipeline and conversion metrics
• Follow up consistently to nurture prospects
• Re-engage inactive guests and former members

Guest Experience & Relationship Building

• Deliver exceptional, concierge-level service to all guests
• Build long-term relationships with members
• Act as a trusted advisor on Level services and offerings
• Support member retention through ongoing engagement

Studio Support & Growth Initiatives

• Support in-house events, open houses, and community activations
• Assist with tours and guest onboarding
• Collaborate with practitioners and leadership on guest needs
• Identify opportunities to improve sales processes and guest experience

Success Metrics (KPIs)

• Monthly new memberships sold
• Membership revenue generated
• Lead-to-member conversion rate
• Guest retention and upgrade rate
• Follow-up and CRM activity metrics

Requirements

Required

3+ years of sales experience (wellness, fitness, hospitality, aesthetics, luxury retail, or medical preferred)

Proven track record of meeting or exceeding sales goals

Strong interpersonal and communication skills

Highly organized and proactive

Passion for health, wellness, and helping others

Preferred

Experience selling memberships, subscriptions, or recurring services

Experience in medical spa, wellness clinic, boutique fitness, or luxury hospitality

CRM experience (HubSpot, Zenoti, Mindbody, Salesforce, etc.)

Experience in consultative sales environment

Key Traits We’re Looking For

Relationship-driven

Results-oriented

Confident but consultative (not pushy)

Polished and professional

Hospitality-minded

Self-motivated and accountable

Why Join Level Wellness

• Be part of a rapidly growing, premium wellness brand

• Work in a beautiful, high-end environment

• Help people transform their health and lives

• Strong earning potential with uncapped commission

• Opportunity for advancement into senior sales or leadership roles