Team Leader - Property Manager (US Commercial Property Exp | WFH)

Team Leader – Property Manager (US Commercial Property)


About Us

OPTIMAL is a property management support company that partners with real estate investors and property managers across North America. We help properties achieve operational efficiency, revenue optimization, and smooth day-to-day management through remote property management systems, back-office support, and expert operational guidance. Our support covers both residential and commercial property management, ensuring efficient operations, strong tenant relationships, and effective property oversight.


Team Leader – Property Manager (US Commercial Property)

Primary Responsibilities

• Oversee and ensure the quality of work and efficiency of assigned property management tasks within the company, covering both residential and commercial properties.
• Review attendance logs, shift reports, and daily outputs to ensure accuracy, productivity, workload balance, and smooth coordination across team members.
• Act as the main point of contact for team members regarding work-related concerns and general support.
• Mentor, guide, and review the work of team members when needed.
• Lead the onboarding and training of new hires and internal staff.
• Provide ongoing training within the department, including the development of training materials, documentation, and internal forms.
• Maintain regular internal meetings (cadences) and prepare monthly productivity reports and other reports required by management.
• Coordinate internal updates, write procedures, and develop templates to improve operational efficiency.
• Exercise management-level responsibilities such as staffing recommendations, performance evaluations, promotions, salary recommendations, performance management, and, when necessary, terminations.
• Ensure adherence to company policies, risk standards, and internal controls. Contribute to the development and enhancement of internal controls to mitigate operational risks.
• Perform other related duties as assigned by management.
• Record internal training sessions and create team-specific training materials as needed.
• As Team Leader, set a strong example, ensure smooth team operations, support team engagement, and guide the team toward meeting internal KPIs and performance standards.
  

Ideal Qualifications

• 3+ years of experience in real estate or property management, preferably with exposure to commercial property management, using platforms such as AppFolio, Buildium, Yardi, RentManager, or similar systems.
• Hands-on experience in tenant coordination, maintenance coordination, leasing-related tasks, and property operations.
• Familiarity with commercial property management processes, including commercial tenant relations, lease administration, CAM (Common Area Maintenance) charges, operating expense recoveries, and commercial property reporting, is highly preferred.
• 3+ years of leadership experience with responsibilities involving reporting to management.
• Strong sense of ownership and pride in work performance and its impact on overall company success.
• Able to work independently and make sound decisions with minimal supervision.
• Excellent interpersonal and communication skills.
• A team player who is proactive, detail-oriented, calm under pressure, and empathetic.