Fraud Prevention Analyst

Fraud Prevention Analyst

Description -

As part of the Payment Fraud team within our Fraud Risk Management division, this role will report directly to the Fraud Prevention Manager. Our organization delivers top-tier decision support, fostering profitable growth and exceptional shareholder value through a steadfast commitment to operational excellence, talent development, and innovation. We provide accurate and timely financial information meeting the Company’s regulatory and fiduciary responsibilities with unwavering integrity.

The Payment Fraud Prevention Analyst applies an intermediate level of subject matter expertise to identify and resolve a range of payment fraud issues. This role includes tackling moderately complex problems, offering well-informed analyses, and contributing to project direction as a valuable team member. The analyst exercises independent judgment within established practices and procedures to determine appropriate actions, consistently adhering to guidelines and policy interpretations. This position requires evaluating unique circumstances and making sound recommendations to prevent fraud effectively.

This position follows a hybrid work model, requiring three (3) days on-site at the AFZ location, with the remaining days working remotely, in alignment with business needs and team collaboration requirements.

Qualifications: 

• University degree or comparable proven experience desired.
• Very Fluent English (90%+) (oral and written). Strong written and verbal communication skills.
• Intermediate skills required with Microsoft Excel, PowerPoint, Outlook and other primary Office applications.
• Ideal Candidate is a self-starter with a strong sense of initiative and the ability to think creatively to solve complex problems.
• Proven ability to work independently while applying strong analytical and problem-solving skills to drive impactful, efficient and effective results. (Strong ability to evaluate and understand complex information).
• Previous Payment Fraud experience, Chargeback management or Fraud Prevention knowledge is desirable.
• Ability to work flexible hours including overtime and weekend support as required.

Key Responsibilities:

• Achieve Subject Matter Expert of the different supported HP Stores (Includes tools, processes and order processing life cycle).
• Identify and mitigate fraud trends to protect operations utilizing expert-level understanding of our processes and policies.
• Address daily customer needs as the primary point of contact for escalations and team support.
• Engage with customers as needed, to uncover fraudulent activities by asking targeted questions tailored to each scenario. Analyze customer interactions via phone or email to identify suspicious behavior and potential fraud based on their responses and actions.
• Adapt to evolving fraud schemes, adhering to daily strategies and established guidelines to ensure consistent performance. Exercise sound judgment to take calculated risks that drive improvement and innovation.

Job -

Corporate Administration

Schedule -

Full time

Shift -

No shift premium (Costa Rica)

Travel -

No

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"