- Location
- United States · published
- Type
- Full-time
- Department
- Customer Service
- Source
- Workable
Description
Bask is seeking a Customer Success team member with a clinical or pharmacy background to support medication-related operations and ensure patients receive accurate, timely guidance. In this role, you’ll act as a critical bridge between patients, providers, and pharmacy partners; helping maintain clarity, compliance, and a seamless care experience.
This position is ideal for someone with medical training who enjoys problem-solving, clear communication, and working cross-functionally in a fast-moving telehealth environment.
What You’ll Do
- Serve as the primary point of contact for medication-related inquiries, including dose, strength, and administration instructions.
- Triage and assess questions to ensure accurate, compliant, and timely responses.
- Coordinate directly with prescribing provider groups and pharmacy partners to verify prescriptions and confirm appropriate dosing.
- Identify and resolve discrepancies between prescribed instructions and patient understanding.
- Escalate complex medication or safety concerns to licensed clinicians when appropriate.
- Partner cross-functionally with clinical, pharmacy, and operations teams to improve the overall patient experience.
- Monitor recurring issues and provide feedback to leadership to strengthen workflows and patient education materials.