Order Review Specialist

Job Overview

An Order Review Specialist supports customers and manufacturing with ensuring order accuracy. A specialist will maintain the ability to respond to internal order inquiries efficiently and on any level.  They will provide helpful information and answer questions regarding order entry.  A specialist will perform at a highly professional level to ensure excellent order standards.  

Highlights of your role

• Will partner with an Architectural Project Manager to analyze and correct project orders in OMS (Order Management System) and in ICIM (manufacturing software) before they reach manufacturing to produce
• Analyze dealer entered comments for specialty products and parts that are not standard offerings in OMS.
• Research original order information to ensure customers receive what they need to fulfill the warranty claims and prevent a repeat field service order. Will work with a Customer Care Agent to find an alternative if required. Check validity of product vs entered product on orders
• Provide professional, timely and courteous communication with internal customers including interaction with tech support, architectural, special calculations, and sales area.
• Apply problem solving skills to resolve issues.
• Will assist dealers and all Customer Service departments in training opportunities as needed.
• Will be responsible for executing order changes.

You're a good fit if you have (or if you can)

• Excellent interpersonal skills
• Attention to detail
• Experience with an order management system or the ability to learn new technology
• Proven customer service experience

Marvin is an Equal Opportunity Employer

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards. 

Compensation

$20.00 - $23.00 per hour, pay based on experience