A/P Vendor Rels Supv

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. 

Job Description:

The Opportunity: Contribute To The Growth Of Your Career. 

Leads the Vendor Relations team in managing the timely and accurate payment of approximately $18B annually, while ensuring compliance with corporate policies and approval authority requirements. Oversees daily operations, prioritizes workload, and partners with internal and external stakeholders to resolve vendor inquiries, payment issues, and aging liabilities. Develops team performance through coaching, training, and ongoing feedback while ensuring accurate monthly reporting and strong financial controls. Drives process improvements, supports audits and system testing, and identifies opportunities to enhance efficiency and elevate the vendor experience.

Who We Are Looking For: You!

Supports and reviews Coordinator’s work.  Monitor’s workload and reassigns resources as needed to  ensure all tasks are completed timely.  Provides feedback and conducts coaching sessions to associates  to enhance their professional performance.

Reviews, approves, and submits work to management for approval.  Reviews and reconciles areas

productivity and backlog to ensure accuracy of data.  Ensures debit balance and liability balances are kept to a minimum.  Updates department procedures and makes recommendations to enhance operational efficiencies.

Participates in systems projects and testing as well as audit requests as needed.

Works with both internal and external contacts to obtain approvals and resolve invoice/payment related

issues by working with Distribution Centers, Logistics and Financial Control as well as 3rd party partners.

Works with Management on Liability Research and Merchandise Payables adjustments as well as Over/Short Forecasting. 

Special projects as assigned.

Processing:

Works with Management on Liability Research and Merchandise Payables adjustments as well as Over/Short Forecasting. 

Vendor Relations:

Works with Merchandising to propose settlement options and convey overall account activity with a vendor giving them the “big picture”.

Lead the day-to-day Vendor Relations operation by overseeing vendor inquiries, payment escalations, and service-level performance while ensuring timely resolution of issues.

Serve as the primary escalation point for complex vendor concerns, partnering with AP, Merchandising, Vendor Master, and other business teams to drive issue resolution and improve the vendor experience.

Coach, develop, and support Vendor Relations Coordinators by providing guidance, training, workload management, and performance feedback to maintain a high-performing team.

Identify trends, root causes, and process improvement opportunities related to payment concerns, invoice submissions, chargebacks, and vendor onboarding to reduce recurring issues.

Ensure compliance with AP policies, payment controls, fraud prevention procedures, and vendor validation standards while maintaining accurate documentation and operational consistency.

Develop and maintain operational reporting and performance metrics to monitor vendor inquiry volume, escalation trends, resolution timelines, chargeback activity, and overall team effectiveness.

Qualifications:

Bachelor’s Degree in Business or equivalent Finance job experience.

Strong leadership skills

Ability to work independently as well as part of a team in a fast-paced environment

Strong problem-solving skills

Strong oral and written communication

Strong organization, prioritization, and multitasking skills

Good follow through skills

PC spreadsheet and computer knowledge

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