Vice President, Onboarding

The Vice President, Onboarding (Internal: Onboarding Senior Manager - C13) is a senior leadership role responsible for achieving results through the strategic management of professional teams and departments. This individual will integrate deep subject matter and industry expertise to set operational standards and contribute to the overall objectives of the function. The role requires a comprehensive understanding of how different areas integrate and the ability to guide, influence, and convince senior stakeholders and colleagues. The Senior Manager will have full management responsibility, including people management, budgeting, and policy formulation, and will be a key player in short-term resource planning.

Responsibilities

• Strategic Leadership: Lead and manage a team of Onboarding specialists to define and execute the TTS onboarding strategy in alignment with regional and global objectives.
• Team & People Management: Assume full management responsibility for the team, including performance evaluation, compensation, hiring, disciplinary actions, and succession planning. Foster talent development and retention.
• Conflict Resolution: Leverage experience in managing large, diverse teams to resolve conflicts and ensure a collaborative environment.
• Client Relationship Management: Oversee and manage senior client relationships, acting as a key escalation point to overcome barriers to client solution delivery.
• Process & Strategy: Drive the delivery of productivity and re-engineering programs to establish a scalable cash implementation model. Continuously seek to remove inefficient processes and maximize skills within the group.
• Stakeholder Alignment: Drive cross-functional and regional alignment with senior partners across product, client operations, coverage, and global organizations.
• Financial & Budgetary Discipline: Ensure cost management targets are delivered through tight budgetary discipline and the strategic use of lower-cost locations, automation, and outsourced providers.
• Risk & Compliance Oversight: Appropriately assess risk when making business decisions, demonstrating particular consideration for the firm's reputation. Safeguard Citigroup, its clients, and assets by driving compliance with all applicable laws, rules, and regulations. Ensure 100% effective MCA results and support all audit protocols.
• Performance Metrics: Effectively maintain and communicate MIS and project metrics, providing on-going senior management and stakeholder updates on key programs.

Qualifications

• Experience: 8-10+ years of relevant people management experience, with a proven record of leading and developing teams.
• Leadership: Demonstrated experience operating at a senior (regional/global) management level with strong leadership and motivational skills.
• Strategic Perspective: A proven record of defining and executing organizational strategy.
• Risk Management: Excellent risk management orientation and a deep understanding of risk and compliance activities (including MCA).
• Industry Knowledge: Deep understanding of the global Citi network and experience in client-facing roles.
• Results Orientation: A strong track record of delivering results and meeting targets.

Education

• Bachelor's/University degree is required.
• Master’s degree is preferred.

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Job Family Group:

Customer Service

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Job Family:

Institutional Client Onboarding

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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