Aftersales Manager – Ford Rayleigh

Salary: Up to £55,000 basic | OTE: £67,000

Benefits: Company-Provided Vehicle

Contract: Full-Time, Permanent

Are you an experienced Aftersales Manager with a passion for delivering outstanding customer service, driving performance and getting the best out of your team? Are you ready for an exciting opportunity where you can make a real impact? If so, we'd love to hear from you!

Allen Motor Group are looking for a driven, enthusiastic and results-focused Aftersales Manager to join our Ford dealership in Rayleigh.

This is a fantastic opportunity to take the lead in a dynamic, fast-paced service department, where you'll play a key role in driving profitability, improving performance and delivering an exceptional customer experience.

Reporting directly to the General Manager, you'll have the opportunity to use your leadership skills, automotive expertise and commercial awareness to inspire your team, maximise workshop efficiency and contribute to the continued success of the dealership.

Why Join Allen Motor Group?

At Allen Motor Group, we believe in recognising hard work, rewarding success and giving our people the support and opportunities they need to develop their careers.

Alongside a highly attractive basic salary, OTE, bonus scheme and company-provided vehicle, you'll also enjoy a fantastic range of benefits, including:

• 30 days' holiday, including bank holidays, plus additional holiday entitlement that increases with length of service

• Fantastic discounts on MOTs, services and parts

• Life assurance benefit at no cost to yourself

• Up to £1,500 through our refer a friend scheme

• Full training and ongoing support to help you develop your skills and progress your career with Allen Motor Group

Do You Have What It Takes?

We're looking for an experienced automotive leader who thrives in a busy environment, enjoys developing people and has the drive to achieve outstanding results.

To be considered for this opportunity, you'll need strong previous experience as an Automotive Service Manager or Aftersales Manager, ideally gained within a franchised dealership.

You'll also bring:

• A strong team-focused approach, with the ability to work effectively in a busy, fast-paced environment

• Fantastic organisational skills, helping you manage priorities and keep the department running efficiently

• A full UK driving licence

• Excellent problem-solving skills, with the confidence and ability to overcome customer issues

• Knowledge of warranty procedures, which would be advantageous

If you're passionate about delivering results, creating a positive customer experience and helping your team reach their full potential, this could be the ideal next step in your career.

Key Duties and Responsibilities

As our Aftersales Manager, you'll be at the heart of the dealership's aftersales operation, leading your team to deliver strong commercial results whilst maintaining the highest standards of customer service.

Your key responsibilities will include:

• Driving performance and achieving targets, ensuring all service department team members achieve their KPIs

• Staying ahead of the market, maintaining a strong understanding of relevant consumer trends and local market influences

• Leading and engaging the aftersales team, motivating colleagues to deliver excellent commercial results and exceptional customer service

• Maximising workshop efficiency, driving the performance of the workshop team to achieve the best possible results

• Developing and supporting your team, helping both new and existing colleagues build their skills and progress their careers

This is an opportunity to make a genuine difference, combining your leadership experience with your passion for customer service and operational excellence.

Ready to Take the Next Step in Your Career?

At Allen Motor Group, we're committed to creating an inclusive workplace where everyone is respected, valued and encouraged to succeed. We welcome applications from people of all backgrounds and believe that every person has something valuable to bring to our team.

If you're an experienced Aftersales Manager who enjoys a challenge, thrives on achieving results and is passionate about leading a successful team, we'd love to hear from you.

Take the next step in your career with Allen Motor Group – apply now and join our Ford team in Rayleigh!