Business Applications Administrator

Description

The Business Applications Administrator is responsible for the administration, support, maintenance, and continuous improvement of the business application portfolio. This role ensures enterprise applications remain reliable, secure, and effectively aligned with organizational needs while supporting users, optimizing system performance, and enabling efficient business processes. Responsibilities include user account administration, onboarding and offboarding activities, security and access configuration, troubleshooting, technical-data maintenance, minor configuration updates, release support, system monitoring, documentation, and end-user workflow troubleshooting.

Reporting to the Director of Business Applications, this role serves as a key steward of the Community Foundation’s application environment, ensuring systems remain stable, secure, and effective while partnering with stakeholders to support operational needs, improve business processes, and drive adoption of technology solutions. This full-time, exempt position is based in our downtown Kansas City, MO office, with the opportunity for a hybrid schedule following a successful training period.

Requirements

Application Administration & Support

• Serve as the primary day-to-day administrator for Salesforce and other business-critical applications.
• Manage internal user account creation, modification and deactivation across supported platforms.
• Respond to and resolve application support requests, troubleshooting user issues and escalating complex problems when appropriate.
• Monitor system health, scheduled jobs, integrations, and operational processes to proactively identify and address issues.
• Maintain application documentation, support procedures, knowledge articles, and training materials.
• Support Salesforce software releases, testing activities, and post-deployment technical engagements.

Salesforce Administration

• Perform routine administrative functions including configuration of list views, queues, reports, and contact management.
• Assist with imports, exports, deduplication, cleanup efforts, and ongoing quality initiatives.
• Troubleshoot issues related to integrations, connected applications, and platform functionality.

Operational Excellence & Process Support

• Execute established application governance, change management, and support processes.
• Track and manage application-related tickets, service requests, and operational tasks.
• Identify recurring issues and recommend process improvements, automation opportunities, AI-integration opportunities, and efficiency gains.
• Ensure operational activities are completed accurately, consistently, and align with organizational standards.

Business Partnership & Application Support

• Build strong relationships with business users by providing responsive application support and assisting with adoption of new features and functionality.
• Translate user-reported issues into actionable technical solutions.
• Communicate system updates, maintenance activities, and guidance to stakeholders in a clear and professional manner.
• Partner with application owners, business leaders, and IT team members to ensure operational needs are effectively supported. 

Experience

• Education & Experience: A bachelor’s degree or equivalent with at least 2 years of experience supporting, administering, or implementing business applications. An equivalent combination of education and experience will be considered.  Minimum of two years of experience administering Salesforce, with demonstrated knowledge of Salesforce administration principles and best practices. Salesforce Administrator certification required.
• Technical Aptitude: Experience supporting enterprise software and troubleshooting for business applications and supporting end users. Strong knowledge of technical-data management, reporting, system integrations, and application troubleshooting.
• Financial Acumen: Possess foundational knowledge of financial management and investment portfolio systems, as well as web-based solutions entitlements.
• Analytical Ability: Skilled at interpreting complex instructions and documentation, solving problems, and drawing valid conclusions. Strong organizational, analytical, and problem-solving skills.
• Communication & Relationships: Demonstrated commitment to providing outstanding application support, including the ability to build professional relationships and communicate effectively with a variety of internal and external stakeholders. Ability to maintain confidentiality and adhere to established privacy, change management, and data governance standards.

Physical Requirements

• Office & Computer Work: Ability to work regularly at a computer terminal in a fast-paced environment with frequent interruptions.
• Noise & Communication: Able to work in an office with moderate noise levels. Ability to communicate and interpret detailed information effectively.

This job description serves as a summary of the employment-at-will relationship and is not a contract. Responsibilities may evolve, and other duties may be assigned as needed.

Please submit a cover letter with your resume.