Technical Product Manager

Overview

We are looking for a Technical Product Manager to deliver Business Observability and AIOps initiatives for the Value Stream Monitoring (VSM) team. You will work with Observability Architects, engineering teams, partners and business stakeholders to plan and deliver the end to end monitoring of critical business processes important for Pepsico’s business.

Responsibilities

• Plan, track and deliver Business Observability and AIOps projects end to end.
• Turn architecture designs (Event Management, CMDB, Discovery, Service Mapping) into clear project plans and roadmaps.
• Coordinate monitoring tool integrations such as AppDynamics, Grafana, Elastic and other monitoring tools.
• Onboard new business processes across sectors, through to handover to the sustain team.
• Deliver service health dashboards, KPI reports and executive status updates.
• Track outcomes such as MTTD/MTTR improvement, alert noise reduction and business value delivered.
• Manage risks, dependencies and issues, and escalate when needed.
• Run Agile ceremonies and governance forums with engineering, operations, vendors and business teams.
• Support adoption of automation, self-healing and AI/GenAI use cases
• Drive new integrations part of common services framework.
• Enable new uses cases

Qualifications

What we're looking for

• 10+ years in IT, including 5+ years as a Technical Project or Program Manager.
• Experience delivering observability, monitoring, ITOM or AIOps projects.
• Working knowledge of ServiceNow ITOM (Event Management, CMDB, CSDM, Discovery, Service Mapping).
• Good understanding of ITSM IPC processes and operational metrics (MTTD, MTTR).
• Hands-on Agile/Scrum experience and comfort working with multiple vendors.
• Clear communicator who can explain technical progress to senior leaders.

Nice to have

• PMP, SAFe, CSM or ITIL certification.
• Exposure to AI/GenAI in IT operations.
• Experience with business process monitoring in CPG, supply chain or order management.

 

This role primarily owns

Area

Scope

PGT SAP integrations

Bring SAP processes delivered through PGT into VSM monitoring; define the business events, KPIs and thresholds to watch; align integration timelines with PGT deployments

IAM

Integrate identity and access signals that affect business process health (for example access failures that block order or transaction flows), and make sure VSM itself meets access and security standards

D&AI

Partner with Data & AI on data feeds, analytics and AI/ML use cases (anomaly detection, predictive alerting, RCA insights) that strengthen VSM

Future platform and partner teams

Set up a repeatable intake and integration model so new capability groups can onboard to VSM with clear standards

VSM platform support

Drive platform health, releases, enhancements and issue resolution with engineering and vendor teams