Maintenance Coordinator

Description

Maintenance Coordinator
Full-Time | Year-Round | In-Office Position

For over 46 years, Sun Realty has been a trusted leader in Outer Banks vacation rentals and property management. We are committed to delivering exceptional service to our homeowners and guests while fostering a culture of teamwork, professionalism, and hospitality. We are currently seeking a Maintenance Coordinator to join our year-round team.

As the primary liaison between homeowners, guests, vendors, and our maintenance team, the Maintenance Coordinator plays a vital role in ensuring maintenance requests are handled efficiently and professionally. This position is primarily office-based, with infrequent off-site responsibilities, and requires availability to work weekends and holidays as part of a rotating schedule.

Why Join Sun Realty?

We offer competitive compensation and a comprehensive benefits package, including:

• Medical, dental, life, and disability insurance
• 401(k) retirement plan
• Paid time off and paid holidays
• Floating Holiday+Bonus Day Off
• Wellness, Technology/Education Benefits
• Employee assistance program
• Professional development opportunities
• Supportive team environment with opportunities for growth

What You'll Do

• Coordinate maintenance requests from homeowners and guests.
• Communicate with vendors, technicians, and internal departments to ensure timely resolution of maintenance issues.
• Provide outstanding customer service while managing multiple priorities in a fast-paced environment.
• Maintain accurate records and follow up to ensure work is completed to company standards.
• Support Sun Realty's commitment to delivering exceptional property management and guest experiences.

What We're Looking For

• 1–2 years of customer service experience.
• Excellent communication, problem-solving, and conflict resolution skills.
• Strong organizational and time management abilities with attention to detail.
• Proficiency in Microsoft Office, including Word and Outlook.
• Knowledge of the Outer Banks area is required.
• Ability to successfully pass a background check.

If you enjoy helping people, thrive in a fast-paced environment, and are committed to delivering exceptional service, we'd love to hear from you.

Requirements

Physical/Mental Demands: Hearing, speaking, seeing, sitting, walking, standing, driving, bending, and climbing steps; lifting and carrying 25-30 lbs., reading, comprehension, legible writing skills and effective written and verbal communication in the English language.

Machines/Equipment/Licenses: Reliable transportation, with valid, active NC driver license, proper insurance, and inspections (as required in company guidelines); computers, copiers, all office equipment. 

Work Environment: Indoor, office work environment, minimal-to-moderate amount of noise infrequent-to-no exposure to outside weather conditions, fast paced, at times mentally strenuous; shifting priorities due to changing needs and situations with little to no notice.  

The requirements and qualifications, physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Accommodations are reviewed, assessed, and processed through Human Resources.

Hours: Full-time, year-round position. Weekends and holidays are required. Overtime may be required. Regular punctual attendance is required.

Salary Range: Pay based on experience, and proven ability, determined by Director of Maintenance Operations.