Manager, Health & Wellness Systems

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Business Systems Analysis

Job Category:

People Leader

All Job Posting Locations:

Bangalore, Karnataka, India, Hyderabad, Andhra Pradesh, India

Job Description:

At Johnson & Johnson, we believe health is everything—and that includes the health, well-being, and everyday experiences of our employees.

The H&W Digital Solutions Leader will shape and deliver a portfolio of digital health and wellness solutions that support employees in the moments that matter—while enabling a simplified, connected People Experience across Johnson & Johnson. This role reports to the Rewards Digital Solutions Leader and serves as a strategic product and delivery leader for H&W capabilities, integrating with core HR platforms (including Workday) and external benefit and wellness service providers. You will partner closely with Total Rewards specialists, Johnson & Johnson Technology (JJT), and vendor partners to develop, implement, sustain, and continuously improve H&W digital solutions and services.

Key Responsibilities

• Own the H&W digital solutions strategy and roadmap aligned to Total Rewards priorities, employee needs, and enterprise People Experience platforms.
• Lead end-to-end solution delivery for H&W initiatives—from discovery and business case through configuration, build, testing, deployment, and stabilization.
• Drive integration and interoperability across Workday, external benefits administrators, wellness platforms, and other HR/People Experience systems (APIs, SSO, data exchanges, eligibility, enrollment, and events).
• Partner with HR Total Rewards and regional/local stakeholders to translate policy, program, and regulatory needs into scalable digital capabilities and a consistent employee experience.
• Manage vendor relationships and performance, including solution selection support, contract input, delivery oversight, SLA/KPI tracking, issue management, and renewal planning.
• Establish strong governance for H&W solutions, including security, privacy, controls, data quality, and audit readiness in collaboration with Technology, Legal, Privacy, and Compliance teams.
• Lead change management and adoption: communications, training, knowledge articles, feedback loops, and measurement of user engagement and experience outcomes.
• Use insights and analytics to supervise performance, identify friction points, and implement continuous improvement across journeys such as eligibility, enrollment, claims support, well-being reimbursement, and employee assistance access.
• Champion inclusive, employee-centered design, ensuring accessibility, localization, and a positive experience for diverse employee populations across countries.

Qualifications

Education

• Required: Bachelor’s degree in Human Resources, Information Systems, Computer Science, Engineering, Business Administration, or a related field.
• Preferred: Master’s degree (e.g., MBA, MS in Information Systems, MS in HR/OD) or equivalent advanced qualification.

Experience and Skills

Required:

• 5+ years of experience delivering digital HR / Total Rewards / benefits / wellness solutions in a large, global organization (preferably a sophisticated multinational environment).
• Demonstrated expertise in the Health & Wellness / benefits domain, including understanding of benefit administration, wellness programs, eligibility/enrollment concepts, and vendor ecosystems.
• Solid experience integrating digital solutions with Workday and/or comparable HRIS platforms and external service providers (data feeds, APIs, SSO, identity/access).
• Demonstrable ability to lead cross-functional delivery with HR, Technology, vendors, and shared services—balancing competing priorities and driving decisions in a matrixed environment.
• Practical knowledge of product management and agile delivery methods (e.g., backlog management, sprint planning, release management, UAT coordination).
• Experience with vendor management, including managing delivery plans, risks/issues, SLAs, and operational performance.
• Good communication and stakeholder leadership skills, including the ability to translate complex technical and process concepts into clear business outcomes.

Preferred:

• Experience implementing or operating global benefits and well-being solutions across multiple geographies, including localized regulatory and privacy considerations.
• Familiarity with digital experience patterns for HR (employee self-service, case management integration, knowledge management, mobile-first experiences).
• Experience with integration platforms and standards (e.g., middleware/iPaaS, event-based integrations, secure file transfer, data mapping and reconciliation).
• Knowledge of privacy, security, and compliance requirements relevant to employee and health-related data (e.g., local data protection laws, consent, retention).
• Experience with service management practices (incident/problem/change), operational readiness, and continuous improvement.
• Ability to use metrics to manage outcomes (adoption, employee satisfaction, cycle times, defect rates, vendor performance).

Other:

• Language: Proficient in English (written and spoken). Portuguese (for Brazil) and/or relevant Indian languages are a plus.
• Travel: Ability to travel occasionally as needed to support regional/global stakeholders and vendors.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

 

 

Required Skills:

 

 

Preferred Skills:

Compliance Management, Consulting, Cyber Investigations, Developing Others, Fact-Based Decision Making, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, Network Configuration Management, Operating Systems (OS), Operations Management, Organizing, Resource Allocation, Scripting Languages, Software Development Management, Systems Development, Systems Management, Team Management, Technologically Savvy