BPE: Forecast-to-Plan

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.
 
We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference. 

What truly sets us apart is how we work. 

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. 

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.  

The role

As the Business Process Expert (BPE) – Forecast-to-Plan, you will serve as the definitive source of knowledge, techniques, and functional expertise for the end-to-end planning lifecycle. Reporting to the Business Process Owner, the BPE is responsible for the hands-on mastery of complex planning tasks, providing deep technical guidance to both internal teams and the Third-Party Service Provider (3PSP).

The role focuses on the functional "intelligence" of the F2P process—acting as the ultimate troubleshooter for planning logic, a master of the technical tech-stack (SAP IBP/Kinaxis/S4 HANA), and the guardian of process documentation. The BPE ensures that the granular execution of demand forecasting, supply planning, and inventory management remains best-in-class across local and global contexts.

What you'll be responsible for

echnical Knowledge Leadership

• Functional Authority: Act as the primary point of contact for complex queries regarding F2P methodologies, including statistical forecasting, safety stock logic, and capacity planning.
• Methodology Governance: Ensure that the 3PSP applies the correct planning techniques and logic at the keystroke level, maintaining alignment with Global Process Owner (GPO) standards.

Advanced Troubleshooting & Support

• Complex Issue Resolution: Address and resolve high-level technical bottlenecks in the planning cycle, such as systemic forecast biases, integration errors between ERP and planning tools, or incorrect MRP logic.
• Escalation Support: Support the Operations Lead by providing technical evidence and solutions for escalations involving the 3PSP's performance or system output accuracy.

Process Documentation & Best Practices

• Definitive Documentation: Create, validate, and maintain high-fidelity Standard Operating Procedures (SOPs) and Desktop Procedures (DTPs) that capture the intricate steps of the regional F2P process.
• Technique Optimization: Continuously refine planning techniques (e.g., fine-tuning forecasting algorithms or lead-time parameters) to improve regional accuracy and efficiency.

System & Tool Mastery (Super-User)

• Tool Advocacy: Act as the "Super-User" for SAP S/4HANA and advanced planning platforms (e.g., SAP IBP, Kinaxis), ensuring the full suite of features is being utilized to drive automation.
• System Testing: Lead the functional design and testing (UAT) for system enhancements, ensuring the technical architecture supports the practical needs of the EMEA supply chain.

Knowledge Transfer & Capability Building

• Mentorship: Lead the technical onboarding and continuous upskilling of the 3PSP staff and internal team members to ensure a high level of planning competency.
• Knowledge Management: Capture and codify local market nuances into the global knowledge base, preventing "knowledge silos" within the region.

Root Cause Analysis & Data Integrity

• Deep-Dive Diagnostics: Perform forensic analysis on F2P KPI misses (e.g., significant forecast bias or OTIF failures) to determine if the cause is technical, data-driven, or procedural.
• Master Data Hygiene: Provide expert guidance on the maintenance of critical planning master data to ensure the integrity of the automated planning output.

We're looking for someone who

​​ Experiences & Qualifications

• University degree in Supply Chain Management, Logistics, Engineering, or a highly analytical field.
• 12+ years of experience in Supply Chain planning, specifically within the Forecast-to-Plan (F2P) domain.
• Direct, "in-system" experience with SAP S/4HANA and at least one major planning tool (SAP IBP, Kinaxis, or OMP) is mandatory.
• Proven experience acting as a definitive source of knowledge or a functional lead in a Global Business Services (GBS) or shared services environment.
• Exceptional ability to dissect complex datasets and translate them into actionable planning techniques.
• Experience working with 3PSPs, with the ability to audit and correct technical execution at the keystroke level.

What you'll get

Alongside meaningful work and strong development, we offer a reward package that typically includes

• Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities
• Specific benefits vary by location

#TMICC

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could! 

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

- Roles with real accountability and visible impact
- Free to move fast, experiment and challenge how things are done
- Continuous learning and development as the business grows
- Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.