Business Support Coordinator

Job Posting End Date: July 24

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

• Award-winning culture 

• Inclusion and diversity as a priority 

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

• Generous PTO (including paid time to volunteer!) 

• Up to 9.5% 401(k) employer contribution 

• Mental health support 

• Career advancement opportunities 

• Student loan repayment options 

• Tuition reimbursement

• Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…  

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

General Summary:

General Summary
The incumbent is responsible for following established procedures and guidelines to provide timely and effective support to Operational Shared Services and the Benefits Center Organizations. Performs basic administrative/operational/customer support/computational task. Typically works on a routine and patterned assignments.

Principle Duties and Responsibilities

• Provide administrative support to Operation Shared Services and the Benefits Center Organizations.
• Gather, compiles, and verified information and enters it accurately into documents such as reports, correspondence, vendor portals and databases.
• Codes and sorts documents so they can be accurately processed or filed.
• Decisions are limited to defined parameters around work expectations, quality standards, priorities, and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
• Contacting customers to acknowledge Appeal, request or follow up on claim-related information, and completing administrative tasks which include creating digital file copies, entering data, filing claim related information and the distribution of incoming and outgoing mail.
• Contacting Attending Physicians (AP) to schedule appointments for peer-to-peer physician discussions, drafting and sending letters to AP offices as needed, sending and retrieving claim related information to/from external partners in support of Independent Medical Examinations (IME) and Designated Medical Officer Reviews (DMO), and other medically-related administrative processes as needed.
• Monitor status of activities to ensure that established regulatory and workflow timelines are achieved.
• Regular contact with 3rd party vendor for follow up or additional information.
• Ensure that all activities are accurately and efficiently documented in Unum’s claim system as outlined in existing workflow.
• Adhere to policyholder requirements per Special Handling.
• May perform other duties as assigned.

Job Specifications

• Any combination of education or experience equivalent to five years disability experience and/or three years administrative experience in support of disability claims.
• Proficiency in all Microsoft Office Programs: Word, PowerPoint, Excel, Access, etc.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Ability to execute on multiple priorities simultaneously with high degree of accuracy and quality.
• Strong written and verbal communication skills; ability to effectively and professionally interact and partner with internal and external representatives and resources, and document interactions accurately.
• Superior focus on customer driven problem solving and service delivery; operates as a highly motivated team-player with proven customer service skills.

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~IN2

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$36,000.00-$62,400.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.  All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum