- Location
- Provincia de Alajuela,CR, CR
- Workplace
- Remote, Hybrid, Onsite
- Type
- Full-time
- Department
- Engineering
- Source
- Eightfold
Description
Additional Locations: N/A
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect on the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer and has been recognized with the Catalyst Award in 2022, a prestigious recognition of diversity, equity and inclusion excellence. Also, we have a Gender Equality Policy to support our compromise.
Hybrid Roles:
Boston Scientific's hybrid workplace includes WFH and onsite. You will have the opportunity to discuss details in the interview.
About the Role:
The Engineer I, QA (Complaints) is responsible for supporting complaint handling and post-market surveillance activities for an assigned product portfolio. This role owns the monitoring of product quality performance through complaint trend analysis, signal evaluations, and investigation approvals, ensuring compliance with corporate policies and regulatory requirements. The Engineer I collaborate with cross-functional teams to identify quality risks, drive continuous improvement initiatives, and support actions that enhance product quality, patient safety, and customer satisfaction.
Key Responsibilities:
- Lead assigned monthly complaint signal evaluations (SEF), coordinating with reviewers, approvers, and data analytics partners.
- Approve complaint investigations aligned with quality and corporate expectations.
- Maintain complaint backlog within defined performance targets.
- Support complaints review boards activities by delivering required analyses and documentation on time.
- Execute and support NCEPs/CAPAs and complaint-related compliance activities.
- Contribute to Product Transfer Projects (PTPs), NPIs, and lifecycle initiatives as applicable.
- Act as product SME well-established products.
- Participate in complaint reduction initiatives and continuous improvement efforts.
- Support development and execution of PMQA or divisional projects.
- Collaborate with cross-functional partners to resolve quality and complaint-related issues.
Required Qualifications:
- Bachelor’s degree in Engineering or related field.
- English proficiency: B2–B2+ (70–89%)
- Data analysis and technical documentation capabilities.
Preferred Qualifications:
- Experience in medical devices, pharmaceutical, or regulated industry.
- Presentation Skills
- Formal Training on statistical and quality techniques desirable, ASQ Certified, Knowledge of Six Sigma, APQP or similar tools.
Requisition ID: 631351
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.
So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
Benefits • Life-Work Integration • Community • Career Growth
At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work.
