- Location
- Colombo
- Type
- Full-time
- Department
- Engineering
- Seniority
- Senior
- Experience
- 1+ years
- Education
- Bachelor
- Closing date
- 3 weeks ago
- Source
- CareersPage
Description
Job Description
- Design, implement, customize, and troubleshoot network and cybersecurity solutions throughout the project lifecycle
- Configure, test, and optimize networking solutions, ensuring compliance with customer requirements and industry best practices
- Support Proof of Concept (POC) activities and conduct product demonstrations for customers
- Provide Level 2 and Level 3 technical support to customers on a 24×7 basis, ensuring timely resolution of incidents and service requests
- Maintain accurate records of support tickets, troubleshooting activities, and issue resolutions
- Prepare and maintain technical documentation, including deployment guides, configuration documents, and operational procedures
- Research emerging technologies, industry trends, and best practices to continuously improve technical capabilities
- Deliver projects in accordance with customer expectations, project timelines, and organizational quality standards
- Conduct customer training sessions on implemented networking and cybersecurity solutions
- Develop and maintain training schedules for assigned technologies and solutions
- Facilitate internal knowledge-sharing sessions on new technologies, products, and industry developments
- Collaborate with cross-functional teams to support business objectives and contribute beyond assigned responsibilities when required
- Continuously enhance technical competencies by obtaining and maintaining relevant industry certifications
Person Specification
- Possess a Bachelor's Degree in Engineering from a recognized institution.
- Have a minimum of 1 year of experience in Network Engineering or Cybersecurity
- Demonstrate a strong understanding of networking concepts, including Routing, Switching, Software-Defined Networking (SDN), and Firewall technologies
- Possess hands-on experience with networking and security solutions from vendors such as Cisco, Check Point, Palo Alto, and Fortinet
- Hold relevant industry certifications, such as Fortinet (FCP, FCSS), Palo Alto (PCNSE), Check Point (CCSA, CCSE, CCSM), or Cisco (CCNA, CCNP), which will be considered an added advantage
- Demonstrate excellent written and verbal communication skills with strong technical documentation capabilities
- Possess strong interpersonal skills and the ability to work effectively in a collaborative team environment
- Demonstrate the ability to prioritize tasks and perform efficiently under pressure
- Exhibit leadership potential, a proactive mindset, and a commitment to continuous learning
- Possess knowledge of scripting and automation technologies, which will be considered an added advantage
Skills
CybersecurityComplianceCCNA
