Director of Rooms

Description

Atlanta Marriott Peachtree Corners is a modern, welcoming hotel conveniently located near Technology Park and just minutes from Norcross, giving guests easy access to local businesses, dining, and entertainment. With contemporary guest rooms, versatile meeting space, and thoughtfully designed public areas, our hotel offers a comfortable and productive environment for both business and leisure travelers. Featuring upscale amenities, a relaxing outdoor courtyard, and a commitment to exceptional service, we provide a memorable stay for every guest.

Are you a hands-on hospitality leader with exceptional follow-through and a passion for delivering outstanding guest experiences? We’re looking for a Director of Rooms to join our team and oversee all Rooms Division operations in a dynamic, guest-focused environment. As a key member of the leadership team, you’ll guide Front Office, Housekeeping, and related departments while ensuring smooth, efficient, and service-driven daily operations—all with the flexibility needed to support the hotel’s evolving needs.

• Lead and support Front Office, Housekeeping, and Guest Services teams while maintaining a strong hands-on presence in daily operations.

• Ensure service standards, operating procedures, and brand expectations are consistently met across all Rooms Division departments.

• Train, coach, and develop team members to deliver warm, professional, and memorable guest service.

• Address and resolve escalated guest concerns with urgency, care, and effective problem-solving.

• Oversee room inventory, cleanliness standards, departmental staffing, budgeting, and operational efficiency.

• Partner closely with Engineering, Food & Beverage, Sales, and other departments to ensure seamless guest experiences and smooth hotel operations.

• Review daily reports, monitor labor and expenses, and identify opportunities for improved performance and guest satisfaction.

• Conduct regular property and room inspections, ensuring issues are addressed promptly with strong follow-through and attention to detail.

If you’re an organized, service-driven leader with excellent communication skills and a commitment to operational excellence, we’d love to meet you!

Why Work with Us?

As part of our team, you’ll enjoy:

• Competitive salary

• Medical, dental, vision and 401k plan options

• Opportunities for career growth and development within StepStone Hospitality, Inc.

• An opportunity to connect with guests from diverse backgrounds in a thriving business and leisure destination

• Free Parking

• Free Lunch

• Hotel Discounts

• We offer Daily Pay – get paid every day!

Requirements

• Must have a comprehensive knowledge of hotel operations and guest services

• Strong communication and interpersonal skills

• Ability to handle difficult situations and maintain professionalism

• High school education preferred; relevant training and experience required

• Previous experience in a hotel environment preferred

• Knowledge of applicable Federal, state, and local health, safety, and legal regulations

• Ability to obtain required licenses and certificates

• Additional language ability preferred

• CPR and first aid training preferred

EOE – All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Screener Questions: Availability

Are you able to work weekends and holidays? (required)