Support & Community Specialist SpinOne

Spin.AI is a global SaaS security company based in Palo Alto, CA, protecting enterprises from SaaS ransomware, Shadow IT, non-compliance, data loss, and data leak disasters in the cloud.

SpinOne is an all-in-one SaaS data protection platform built for mission-critical applications such as Google Workspace, Microsoft 365, Salesforce, Slack, and Atlassian. We deliver the most innovative last line of cyber defense, along with SaaS data management and protection, for more than 1,500 organizations worldwide. Learn more at https://spin.ai/

 

We're looking for a Support & Community Specialist to join Spin.AI in a hybrid role that spans two teams. You'll spend most of your time as a technical support representative, helping SpinOne customers solve real problems by email and chat. The rest of your time, you'll be the voice of SpinOne in our Reddit community - creating content, running live AMAs, answering questions, and building relationships with the users who rely on us every day, as well as future users.

 

This is a good fit for someone who's equally comfortable troubleshooting an issue and writing a post about it afterward. You'll be one of the most visible people at Spin.AI to our customers, both in their inbox and in the community. Strong candidates are also skilled with deescalation.