- Location
- Singapore, Raffles City Tower
- Workplace
- Onsite
- Type
- Full-time
- Department
- Operations
- Experience
- 1+ years
- Closing date
- Yesterday
- Source
- Workday
Description
About the Role
We are seeking a Security Operations Analyst to join our Operations Support team in Singapore. This role focuses on ensuring stable and secure system operations during warranty support periods by delivering effective troubleshooting, environment validation, and issue resolution. You will work closely with cross-functional teams to support operational continuity and enhance service reliability for clients.
Key Responsibilities
• Provide L1/L2 incident and problem management support during warranty periods, including troubleshooting and issue resolution
• Analyze system, application, and security logs to identify issues and support root cause analysis
• Support daily system health checks, environment validation, and readiness activities
• Perform configuration validation, access checks, and assist with application or hardware replacements where required
• Manage and track warranty-related cases, ensuring thorough documentation and timely closure
• Maintain operational documentation, including SOPs, troubleshooting steps, and audit artefacts
• Support reporting activities by collecting and consolidating operational data for team leads
• Collaborate with internal teams on troubleshooting, participate in stand-ups, and contribute to continuous improvement efforts
• Analyze system, application, and security logs to identify issues and support root cause analysis
• Support daily system health checks, environment validation, and readiness activities
• Perform configuration validation, access checks, and assist with application or hardware replacements where required
• Manage and track warranty-related cases, ensuring thorough documentation and timely closure
• Maintain operational documentation, including SOPs, troubleshooting steps, and audit artefacts
• Support reporting activities by collecting and consolidating operational data for team leads
• Collaborate with internal teams on troubleshooting, participate in stand-ups, and contribute to continuous improvement efforts
Required Qualifications
• 1–4 years of experience in technical support, operations, or application support roles
• Basic to intermediate understanding of cybersecurity or infrastructure tools (e.g., endpoint security, vulnerability management, identity systems)
• Working knowledge of Windows and/or Linux operating systems
• Ability to analyze and interpret logs from systems, applications, and integrations
• Understanding of networking or security fundamentals such as firewalls, vulnerabilities, or system hardening
• Familiarity with structured processes, checklists, and environment validation practices
• Strong communication and coordination skills to work effectively with cross-functional teams
• Basic to intermediate understanding of cybersecurity or infrastructure tools (e.g., endpoint security, vulnerability management, identity systems)
• Working knowledge of Windows and/or Linux operating systems
• Ability to analyze and interpret logs from systems, applications, and integrations
• Understanding of networking or security fundamentals such as firewalls, vulnerabilities, or system hardening
• Familiarity with structured processes, checklists, and environment validation practices
• Strong communication and coordination skills to work effectively with cross-functional teams
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Skills
LinuxCybersecurity
