Product Service Engineer

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Drive Innovation in Autonomous Mining Technology

At Caterpillar, we turn ideas into reality. Whether it’s designing groundbreaking products, delivering best-in-class solutions, or building a long-term career, you can make a real impact here.

We are currently seeking a Product Service Engineer to join our Command for Hauling, MineStar Solutions team. In this role, you will play a critical part in supporting a global fleet of autonomous mining trucks, ensuring best-in-class performance and customer satisfaction. Your expertise will be instrumental in diagnosing and resolving issues related to MineStar software and onboard machine hardware, collaborating closely with customers, dealers, and diverse internal teams to deliver effective solutions.

Continuous learning and professional growth are key aspects of this role, and specialized training will be provided to the successful applicant to support their development.

What You’ll Do

• Provide hands-on technical expertise to analyse issues, communicate corrective actions, and escalate priorities for MineStar hardware and software.

• Use structured support processes to respond, restore, and resolve customer issues.

• Act as a strong advocate for both customers and dealers, ensuring their needs and challenges are effectively communicated to internal engineering teams to drive impactful solutions.

• Identify and drive continuous product improvement opportunities, including functional enhancements and serviceability improvements.

• Participate in New Product Introductions (NPI) and New Market Introductions (NMI) and contribute to product field testing and validation.

• Participate in the development of service documentation and publications associated with the Command for Hauling MineStar Technology Solution.

• Regularly travel to Customers and Dealers facilities to provide technical assistance.

• Engage with cross-functional teams on product related incident investigations.

What You’ll Need to Succeed

Basic Qualifications:

• Bachelor’s Degree in Electrical, Mechanical or Mechatronic Engineering or equivalent technical or trade experience.

Preferred Skills & Experience:

• Experience in a Field Representative or Service Engineering role

• Experience in providing first call technical support for enterprise-level applications

• Strong background in problem management and root cause analysis for complex applications

• Ability to work both independently and collaboratively as an integral part of the global team in a fast-paced environment

• Self-starter with a pro-active mindset, taking initiative to tackle challenges and drive effective solutions forward.

• Excellent written and verbal communication skills to interact and build strong relationships with global teams and customers.

Desired Skills but not Required:

• Experience with Mining or Heavy Construction equipment, particularly in a technical capacity (preferred but not required)

• Knowledge of or experience with electrical, CAN protocol, hydraulic or mechanical technical drawings

• Knowledge of manufacturing processes and product improvement project management

• Knowledge of high precision GNSS

Why Join Us?

• At Caterpillar, you’ll work alongside some of the brightest minds in the industry, tackling challenges that shape the future of mining automation. We offer a dynamic work environment, career growth opportunities, and specialised training to enhance your expertise.

• Join us and be part of something bigger—where your work truly matters.

Additional information:

* Availability and desire to travel domestically and/or internationally to dealer locations and customer mine sites – Up to 30%

* ENVIRONMENTAL CONDITIONS - This position requires open pit mine site support work on an as required basis. The selected applicant will be required to complete and pass regulatory open pit mine safety training, and travel to and work in open pit mining environments. Time spent in a mining environment would typically include a single work week with daily work in the mining environment.

* This job role is performed during normal day shift hours but does include some off-shift and weekend rotational responsibilities.

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of this which can be found through our employment website at www.caterpillar.com/careers

This position requires working onsite five days a week.

 

Visa Sponsorship is not available for this position.

Posting Dates:

July 8, 2026 - July 23, 2026

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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