IT Analyst Support Specialist (London, UK)

About Alantra

Alantra is an independent global financial services firm that provides investment banking and asset management services to midmarket companies, families, and investors. The Group has over 500 professionals in Europe, the U.S., Latin America, Asia, and the Middle East.

In Investment Banking, Alantra has completed over 1,000 transactions in the last five years. Alantra combines a strong local presence in key financial centers with global sector- and product-specialized teams.

In Alternative Asset Management, Alantra offers its clients unique access to a wide range of investment strategies in five highly specialized asset management classes (private equity, active funds, private debt, energy, and venture capital). As of 31 December 2025, assets under management from consolidated businesses stood at c. €2.7bn, while those managed by firms in which the Group holds a strategic stake amounted to c €14.5bn

Job Description:

We are seeking a proactive Junior IT Support Specialist to serve as one of the primary IT support contacts for our London and Dublin operations, with occasional visits to the Dublin office as required. This role will act as a crucial extension of our technical team based in Madrid, focusing on end-user support.

This position will be based in our London office, which comprises around 100 employees. Reporting to the senior member of the team, the individual will operate in a dynamic environment with varying occupancy levels and diverse technical support needs.

Technical Environment:

• Hardware: Printers (Canon\Konica), Lenovo and Dell
• Software: Microsoft Suite, O365, Teams (including Teams Telephony), SharePoint, OneDrive, PowerPoint, Powershell
• Cloud Services: Azure, Intune, Endpoint
• Other:  Cisco video-conferencing equipment
   

Requirements:

Key Responsibilities:

• On-Site Support: Deliver daily IT support to users based in the office.
• Technical Assistance: Provide 1st and 2nd line support for desktop and business applications.
• Ticket Management: Manage and resolve IT support tickets through the ticketing system.
• Remote Support: Assist users working off-site with remote troubleshooting and support.
• User Administration: Prepare and administer new user accounts and access.
• Networking: Perform basic on-site networking tasks.

The ideal candidate will be more than just technically adept. We are looking for a "positive force of nature"—someone who is eager to learn, willing to go the extra mile, and takes pride in delivering exceptional IT support. A genuine positive outlook and the ability to deliver high-quality service with a smile are essential attributes for this role.

Application Details:

• Start date: asap
• Location: London, UK