Job Title:

D365 Architect Customer Engagement – Field Service and Customer Service

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Solution Architect for Dynamics 365 Customer Engagement – Field Service and Customer Service

We are looking for a qualified and experienced Dynamics 365 Customer Engagement (D365 CE) Solution Architect, specialised in Field Service and Customer Service. The ideal candidate will possess expertise in evaluating and implementing performance and stability enhancements within D365 CE, along with comprehensive knowledge of customer-driven configuration and customization to align system functionality with client business objectives. The candidate should also have a basic understanding of the Power Platform and how it integrates with Dynamics.

Overview

• Location: Portugal or Romania

• Languages: fluent in English and Portuguese

Mandatory Experience Profile

• The candidate requires fluent English and Portuguese language skills to engage in business and technical conversations and workshops with customers.

• The candidate should be located in Portugal or Romania

• Expert knowledge in Dynamics 365 Field Service: designing, troubleshooting and optimizing components, such as Cases, Work Orders, Bookings, Schedule Boards, RSO, Field Service Mobile, Offline Profiles, Connect Field Service (IoT), Field Service Portal, Copilot in Field Service, Inventory Management, Knowledge Articles, and more.

• Advanced knowledge of Dynamics 365 Customer Service, including Customer Service Workspace, Omnichannel, CCaaS and Azure Communication Services.

• Extensive experience with Power App development.

  • Design, customize, and administer UI and business logic using Power Platform.

  • Strong proficiency in developing, troubleshooting, and maintaining solutions and architecture of D365 CE.

• Advanced knowledge of enterprise level integrations.

  • Familiarity with integrating data from other sources with Dataverse.

  • Develop and maintain Power Automate Cloud Flow solutions with internal logic processing and connections to Dataverse and other services.

• Strong ability to engage with key technical stakeholders and business decision makers.

• Demonstrated ability to deliver technical training and effectively resolve complex Power Apps issues and architectural challenges through strong analytical and collaborative skills

• Strong commitment to staying updated on modern engineering practices and tools.

• Experience in customer facing roles.

Desirable requirements

• Knowledge of Azure Communication Services.

• Architect and Functional Consultant-level Microsoft certifications are preferred.

• Experience with Copilot Studio or other AI technologies.

Location:

Italy - Work at Home

Language Requirements:

Time Type:

Full time