Sales Manager

Position Summary ​

The primary role of the Sales Manager is to lead their departments of responsibility to exceed their set targets by ensuring the proper execution of our guest engagement model, frequent one on ones, performance management and Sales Floor Leadership, while maintaining the highest levels of guest satisfaction as measured by guest surveys. Success in the role of Sales manager requires having a 4-wall holistic approach to business operations.

Position Description

Essential Duties and Responsibilities include the following.  Other duties may be assigned. 

• Ensure that the retail store team is fully staffed with the right number of people with the right talent to meet standard work expectations. Ensure that coverage is scheduled to optimize productivity and efficiency

• Ensure all team members have completed training and demonstrate the ability to effectively execute to company expectations and ongoing training modules

• Recruit, lead and develop all team members and develop a culture of passionate, high performance teams

• Lead and develop team of Supervisors to execute the Guest Engagement Model proficiency through culture of coaching store teams daily

• Take ownership of the sales floor and of financial outcomes through execution of the Sales and Operations standard work

• Actively engage both team members and guests to assess execution of Living Spaces Guest Engagement Model

• Handle escalated guest situations and resolution

• Identify gaps using scorecards and behavioral misses and create business plans for people and process

• Set clear expectations and hold teams accountable for performance results.  Inspire team members through coaching, mentoring and leading by example.

• Host ongoing talent conversations that develop leadership skills to build store “bench”

• Open and close the store as needed, including securing the building, enabling and disabling the alarms

• Generate energy within the store through recognition and transparent in the moment conversations

• Perform the role of Sales floor Leader ensuring all guests are being engaged and led through the buying journey.

• Driving for results by developing dedicated focus around SOP’s, retail processes and procedures

• Able to build a culture throughout store that drives the following positive company expected Support and mentor the training and onboarding coordinator to improve team member engagement and retention. Collaborate on training material development, facilitate feedback sessions, and implement strategies to ensure a positive onboarding experience, helping new team members feel valued and prepared for success.

Qualifications

Education/Experience: Bachelor's degree (B. A. or B. S.) or equivalent from four-year college in business, design, retail management, sales, merchandising, or related field preferred.  5 years' experience in direct customer interactive environment required; high volume.  3 years of management experience required.  Equivalent combination of education and experience will be considered.

Computer Skills: To perform this job successfully, an individual must be proficient in Microsoft Office including Word, Excel, and PowerPoint.   

Certificates and Licenses: None required

Supervisory Responsibilities: This position will manage the sales supervisor team within the store. Develop and execute the company’s business strategies in order to attain the goals of the board and shareholders. Provide strategic advice so direct reports will have accurate view of the market and the company’s future. Prepare and implement comprehensive business plans to facilitate. Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times. Communicate and maintain trust relationships with shareholders, business partners, and authorities.  Able to delegate responsibilities and supervise the work of direct reports providing guidance and motivation to drive maximum performance.

Position Hiring Range

The hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire.  Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data.  Living Spaces reserves the right to modify this page at any time. 

Compensation: $74,000.00 - $98,800.00

Overtime pay is available for eligible, non-exempt Team Members.  Reimbursement for expenses as required by applicable law and Company policy. Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.

Additional available benefits upon meeting eligibility requirements include:

• Medical (full-time only)

• Dental (full-time only)

• Vision (full-time only)

• 401(k) with Company match (full and part-time)

• Vacation (full-time only or as otherwise required by applicable law)

• Paid Sick Leave (full and part-time)

• Flex or Health Spending Account (for eligible full-time only)

• Employee Assistance Program (full and part-time)

• Holiday pay (full-time only)

• Life insurance (full-time only)

For more details, please visit our website at: Careers (livingspaces.com)

Equal Opportunity Employer 

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

E-Verify

Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.

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