Principal Platform Product Manager, ServiceNow

We are seeking a Principal Product Manager to lead product strategy and capability evolution for our ServiceNow platform. This role owns the end-to-end platform product vision, roadmap, and AI acceleration—driving measurable business impact by enabling value streams through scalable, reusable capabilities.

This is a high-ownership, high-impact role requiring a strong blend of product thinking, ServiceNow platform depth, and entrepreneurial execution. You will operate as a force multiplier—accelerating innovation, enabling reuse, and driving rapid experimentation to unlock value across the enterprise.

Core Competencies (What we are looking for)

🔹 Product Sense & Strategic Thinking

• Thinks in capabilities, not features
• Balances short-term wins vs. long-term platform scalability
• Ecosystem + trade-off mindset: Consistently balances value stream needs, market needs, engineering constraints, and tech debt, and makes clear calls on what should be standardized as a platform capability vs. left to tenant-level flexibility.
• Evidence-driven bets (not opinions): Uses research, user feedback, and outcome metrics to frame hypotheses, define success measures, and decide whether to stop, iterate, or scale platform capabilities based on adoption/impact signals.

🔹 Technical Depth (ServiceNow)

🔹 Entrepreneurial Mindset

• Curious, proactive, and constantly exploring new possibilities
• Operates with a “build-test-learn-scale” mindset

🔹 Execution & Impact Orientation

• Strong bias for action — gets things done
• Delivers measurable impact, not just outputs

🔹 Platform Thinking

• Understands ecosystem dynamics, reuse, and developer experience
• Builds for scale, extensibility, and adoption

🔹 Experimentation Mindset

• Comfortable with ambiguity and failure
• Drives rapid prototyping and data-driven decision making

Key Responsibilities

1. Platform Product Strategy & Vision

• Define and drive the ServiceNow platform product vision, roadmap, and strategy aligned to enterprise priorities and value streams
• Translate business needs into scalable, reusable platform capabilities (common services)
• Establish a clear capability model and product taxonomy for ServiceNow platform services

2. Capability Mapping & Acceleration

• Partner with value streams to understand business needs and map them to ServiceNow-native capabilities
• Identify opportunities to reuse, standardize, and scale platform services across tenants
• Enable faster delivery velocity by promoting platform-first development and reducing duplication

3. Experimentation & Innovation

• Drive a culture of rapid experimentation, prototyping, and iterative learning
• Establish MVP-first approach: prove value quickly, scale what works, and fail fast when needed
• Leverage ServiceNow capabilities (GenAI, workflows, app engine) to create quick prototypes and PoCs

4. Product Lifecycle

• Own the complete product lifecycle:
  • Opportunity identification
  • Business case development
• Drive agile execution in partnership with engineering, operations, and platform teams
• Track product performance and optimize based on adoption, efficiency, and impact

5. Governance & Platform Excellence

• Establish and enforce platform governance, standards, and reusable design patterns
• Balance innovation with control (compliance, security, scalability, and upgradeability)
• Partner with engineering to drive clean core, modular architecture, and API-first design

6. Stakeholder Leadership & Influence

• Serve as the single-threaded product leader for ServiceNow platform capabilities
• Drive alignment across business stakeholders, engineering, architecture, and operations teams
• Communicate effectively with senior leadership on strategy, trade-offs, and impact

Required Qualifications

• Bachelors degree required, preferably in Information Systems.
• 10–15+ years in Product Management, Platform Product Management, with a strong understanding of Service Now
• Deep expertise in ServiceNow platform (ITSM, ITOM, CMDB, workflows, App Engine, integrations)
• Strong understanding of enterprise integration and platform ecosystems
• Proven ability to map business needs to platform capabilities and drive adoption at scale
• Demonstrated experience in driving product strategy, roadmap, and execution end-to-end

Success Metrics

• Adoption of ServiceNow platform capabilities across value streams
• Reduction in duplicate/overlapping capabilities
• Time-to-market improvements (delivery acceleration)
• Measurable business outcomes (efficiency, cost, experience)
• Innovation velocity (number of prototypes → scaled solutions)

The pay range for this role is $147,050 to $198,000 USD annually with additional
opportunities for pay in the form of bonus and/or equity (applies to United
States of America candidates only). Pay varies by work location, job-related
knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

 * Health insurance
 * Dental insurance
 * Vision insurance
 * Long term/short term disability insurance
 * Employee assistance program
 * Flexible spending account
 * Life insurance
 * Generous time off policies, including;
 * 4-12 weeks fully paid parental leave based on tenure
 * 11 paid holidays
 * Additional flexible paid vacation and sick leave (US benefits overview
   [https://hpbenefits.ce.alight.com/])

The compensation and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this information at any time,
with or without notice, subject to applicable law.