Service Dispatcher

Description

Competitive Pay | Comprehensive Benefits | Performance Bonuses | Employee Incentive Trips!

Quick and simple hiring process—apply today, and we’ll be in touch soon!

Clear path for career advancement with structured training and promotion opportunities.

Power Up Your Career with Worldwide Power Products

The Service Dispatcher is responsible for coordinating and managing the daily schedule of field technicians to ensure efficient and timely service delivery. This role serves as a key liaison between customers, technicians, and internal teams, managing logistics, resolving operational issues, and maintaining accurate records. The ideal candidate is organized, proactive, and capable of handling fast-paced, time-sensitive situations 

Essential Duties 

Scheduling & Dispatching

• Manage daily schedules for field technicians, optimizing routes and ensuring jobs are scheduled 2–3 days in advance.
• Assign technicians to service calls based on skill set, availability, and urgency.
• Ensure technicians are equipped with the necessary tools, equipment, and parts for each job.

Communication & Coordination

• Serve as the primary point of contact for field technicians during service calls, providing real-time updates and resolving issues.
• Confirm service appointments with customers, communicate technician arrival times, and inform them of any delays or changes.
• Respond promptly to emergency service requests and prioritize dispatching for urgent needs.
• Work closely with Sales and Service Representatives to schedule equipment start-ups.
• Coordinate monthly field service meetings, including developing topics, discussing challenges, and sharing performance updates.
• Submit invoices into various customer portals as needed.

Customer Payments & Warranty Coordination

• Take credit card payments by phone or email, particularly for first-time customers or accounts on hold prior to dispatch.
• Collaborate with the Warranty Administrator, Parts Department, and Sales team to schedule warranty-related service for WPP-represented manufacturers.

Data Entry & Documentation

• Maintain and update accurate records of assets and service information based on customer interactions and technician updates.
• Enter time entry as accurate and ensure notes are complete.

Problem Solving & Operational Support

• Proactively address scheduling conflicts, technician availability issues, and service delays to minimize disruption and maintain high customer satisfaction.

Safety

• Report all recognized unsafe conditions or acts to Management
• Wear proper PPE when necessary

Additional Responsibilities

• Attend training sessions as required.
• Perform all other duties as assigned

Supervisory Responsibilities

• Team Lead - Provide limited supervision to others through motivation, direction, review, and feedback of assigned tasks.
• Supervise/manage/direct the selection, training, development, appraisal, and work assignments of 2 or more personnel. Has oversight over hiring, firing, promotions, and assignments.

Requirements

What We’re Looking For;

Education

• High school diploma or general education degree (GED)
• Associate degree or higher in Business Administration ,Logistics or Supply Chain Management preferred

Certifications & Licenses

• There are no required certification or licenses for this role

Experience

• 2+ years of experience in a dispatch, scheduling, field operations or service coordination

Talents

• Coordination
• Responsiveness
• Time-management
• Flexibility
• Prioritization

CORE VALUES 

• Communication: We encourage open, effective dialogue through the exchange of ideas and solutions through all levels of our company and our customers. 
• Accountability: We are personally accountable for delivering on our commitments. 
• Integrity: We believe that to be successful, it is essential to operate at the highest levels of honesty, responsibility, and trust. 
• Teamwork: We succeed because we help our co-workers to succeed in a collaborative, supportive, creative, and enjoyable environment. 
• Customer Satisfaction: We aim to meet or surpass our customer’s expectations by providing the highest quality products and customer service.  Bend over backwards, can-do attitude 

Why Join Worldwide Power Products

• Industry leader with a strong reputation in power generation
• Career growth through on-the-job training, mentorship, and promotions
• Clear career advancement path: Apprentice/Entry Level / Technician I / Technician II /Technician III / Technician IV / Tech Lead/Supervisor
• Competitive pay and full benefits including medical, dental, vision, and a 401(k) match
• Paid trips and spot bonuses – every employee earned a bonus and an all-expenses-paid trip to Cabo the past two years
• State-of-the-art equipment and technology to do your job right
• A supportive team culture that values collaboration and expertise
• Nice work trucks
• Overtime opportunities
• $150 work boot allowance, Uniforms + free dry cleaning
• Access to company provided Hunting lease
• Hard Work Deserves Real Rewards
• Apply today and join a team where your skills, effort, and commitment pay off.

WPP is an equal opportunity employer. We welcome applicants of all backgrounds and ensure fair consideration regardless of race, gender, age, disability, or other protected status.