- Location
- PH
- Type
- Full-time
- Department
- IT
- Experience
- 2+ years
- Education
- Master
- Closing date
- Today
- Source
- Vincere
Description
KEY RESPONSIBILITIES:
You will:
- Team Management
- Supervise and lead a team of field collectors to achieve collection targets.
- Monitor daily field activities and ensure proper route planning and productivity.
- Conduct regular performance reviews and coaching sessions.
- Target Achievement
- Ensure monthly and weekly cash collection and visit ratio targets are met.
- Assist in strategizing collection efforts for hard-to-collect accounts.
- Monitor performance per bucket.
- Compliance & Quality Control
- Ensure adherence to company policies and code of conduct.
- Review and validate visit reports, proofs of visits, and customer engagements.
- Report any suspicious activity or performance red flags.
- Operational Support
- Provide support during customer escalations and sensitive accounts.
- Coordinate with other departments like Legal, Verification, and HR for aligned actions.
- Handle collector scheduling, route optimization, and manpower assignments.
- Reporting & Monitoring
- Submit regular reports on collection performance, visit ratios, and field challenges.
- Track absenteeism, visit efficiency, and visit-to-collection conversion rates.
- Recommend disciplinary action if needed based on verified performance issues.
- Field Engagement
- Conduct random spot checks or accompany field collectors during high-risk visits.
- Validate addresses or field issues especially in skip tracing or legal-served accounts.
QUALIFICATIONS
- Bachelor’s degree preferred or equivalent work experience.
- At least 2–3 years of experience in field collection or supervisory role.
- Strong leadership and people management.
- Knowledge of collections processes and skip tracing.
- Familiar with route planning, GPS tracking, and reporting tools.
- Ability to handle conflict and customer resistance in the field.
- Basic data analysis and Excel reporting.
- Must have a valid driver’s license and can travel as needed.
- Familiarity with local geography or assigned areas is a plus.
- High integrity and ability to handle confidential information responsibly.
Shift Schedule: Day shift
Location: Mandaluyong City
Skills
ExcelCompliance
