Collection Representative

Wilson Sonsini is the premier legal advisor to technology, life sciences, and other growth enterprises worldwide. We represent companies at every stage of development, from entrepreneurial start-ups to multibillion-dollar global corporations, as well as the venture firms, private equity firms, and investment banks that finance and advise them. The firm has approximately 1,100 attorneys in 17 offices: 13 in the U.S., two in China, and two in Europe. Our broad spectrum of practices and entrepreneurial spirit allow exceptional opportunities for professional achievement and career growth.

The firm is seeking a Collection Representative to support our London office. This role is responsible for managing a portfolio of client accounts, ensuring timely payment of outstanding receivables, and working collaboratively across departments to support the firm’s financial goals.

The ideal candidate brings experience from a high-volume, high-value professional environment, preferably within a law firm, and demonstrates excellent communication, negotiation, and analytical skills.

Responsibilities:

• Manage an assigned portfolio of client accounts, focusing on prompt resolution of overdue balances
• Professionally follow up with clients by phone and email to secure payments and resolve outstanding issues
• Work closely with Account Managers and Members to resolve billing discrepancies, clarify client matters, and facilitate payment
• Monitor aged receivables and identify accounts at risk of non-payment; escalate when appropriate
• Maintain accurate and up-to-date records of collection efforts in the firm’s systems (Aderant Expert Collections)
• Assist in preparing collection reports and performance updates for Finance and practice group leadership
• Collaborate with Account Managers to ensure aligned client communication strategies and to support overall client relationship goals
• Contribute to process improvement initiatives aimed at increasing collections efficiency and client satisfaction
• Collaborate across offices and departments, particularly between the London and Brussels teams, to support coordinated client outreach

Requirements:

• Minimum of 3 years’ experience in collections within a law firm or high-value professional services environment
• Demonstrated experience handling a high-volume, high-dollar accounts receivable portfolio
• Proficient in Microsoft Office Suite, especially Excel and Word
• Familiarity with Aderant and Expert Collections strongly preferred
• Strong analytical and negotiation skills; able to assess client history and offer solutions to ensure payment
• Excellent verbal and written communication skills; able to engage professionally with clients, Account Managers, and internal stakeholders
• Strong attention to detail, organizational skills, and ability to prioritize work effectively
• Proven ability to work independently while also contributing to a team-oriented environment
• Customer service focused, with a professional, diplomatic, and client-facing demeanor
• Ability to manage sensitive financial information with discretion and integrity

We offer a highly competitive salary and benefits package. Visit our website here. Equal Opportunity Employer.