- Location
- India
- Workplace
- Onsite
- Type
- Full-time
- Department
- Reservations
- Seniority
- Entry
- Experience
- 1+ years
- Education
- High School
- Industry
- Hospitality
- Category
- Sales
- Role type
- Individual Contributor
- Environment
- Office
- Closing date
- 1 week ago
- Source
- Oracle Cloud
Overview
Process all reservation requests, changes, and cancellations for Courtyard hotels through various communication channels. Identify guest needs, determine appropriate room types, verify availability, and explain policies including guarantees, special rates, and cancellation terms. Accommodate special requests, answer questions about facilities and accommodations, and follow sales techniques to maximize revenue. Input and access data in reservation systems, coordinate with departments to resolve accommodation challenges, and maintain accurate room blocks and group reservations. Set up billing accounts according to accounting policies while ensuring compliance with company standards and quality assurance expectations.
Languages
About Marriott International
Courtyard is passionate about serving business travelers' needs, empowering guests regardless of trip purpose with exceptional service in a small, ambitious team environment.
