Benefits Support Agent

Position:

Benefits Support Agent

Job Description:

The Benefits Administrator is responsible for all first line administration and customer services involved in ensuring that all assignees payroll related benefit payments are correctly attended to, and their queries attended to as per prescribed standards

Location:

Port Elizabeth - BLU Greenacres

Contract Type:

Permanent

Minimum Requirements:

Experience:

• A minimum of 1 year administration experience 
• Timesheet management experience advantageous 
• Bargaining Council exposure/experience advantageous

• Customer service experience essential

Education:

• Grade 12

Additional Requirements:

N/A

Roles and Responsibilities:

• Understands company policies and procedures  

• Understands the company reporting structures  

• Resolves face to face, telephonic and written queries from assignees, by means of: Confirmations of employment, IRP5 requests, Payslip requests  

• Assists with the distribution of relevant documentation via email to relevant assignee within the SOP deadline 

• Ensure the complete and accurate submission and tracking of provident fund applications and withdrawal are submitted through the required mechanisms 

• Assists assignee with benefit applications and statement retrieval Assists assignee with Bargaining Council applications 

• Checks SharePoint and UIF-assist mailbox daily for new requests 

• Processes all assignee UIF queries (includes face-to-face, telephonic and email from the DoL) 

• Ensures the prompt completion and distribution of UIF documentation within 7 days of receipt 

• Escalates to Regional Admin Manager where there are pending requests 

• Ensures the accurate tracking of all daily/weekly/monthly activity 

• Displays a practical working knowledge of the assignee payroll system to access and extract data from a range of different assignee files.

• Ensure that both internal and external customers service expectations are met

• Establish and maintain relationships with internal stakeholders 

• Assess assignee feedback and take appropriate remedial action where required

• Resolve assignee queries accurately and efficiently

• Proactively communicates and builds relationships with internal stakeholders