- Location
- Phoenix, AZ 85021
- Workplace
- Onsite
- Type
- full-time
- Department
- Dispatch / Communications
- Seniority
- Entry
- Industry
- Healthcare
- Category
- Healthcare
- Role type
- Individual Contributor
- Environment
- Clinical
- Source
- Paycom
Overview
As an Emergency Call Taker, you'll be the first point of contact for internal and external customers requesting transportation services. Under Emergency Medical Dispatch protocols, you'll take caller information, determine the nature of requests, record pertinent information, and process insurance information. Responsibilities include answering emergent and non-emergent calls, prioritizing based on severity, maintaining accurate records, and collaborating with dispatchers for ETAs. The role requires knowledge of local geography, strong communication skills, and the ability to remain calm under pressure while maintaining HIPAA compliance. Candidates must maintain EMD certification.
Skills
Computer Aided Dispatch
Licenses & Certifications
EMD certification
Languages
English
