Trust Administrator

ABOUT THE ROLE: 

This role is responsible for supporting the administration of fiduciary accounts, ensuring adherence to governing documents, applicable laws, and organizational policies. The Trust Administrator works closely with senior team members to manage client accounts, address client needs, and support a consistent and compliant client experience. 

Please see below for specific responsibilities and requirements for this role. 

YOUR RESPONSIBILITIES: 

The responsibilities for this role are below; you may support projects of varying complexity based on skill and organizational priorities. 

• Fiduciary Account Administration: Supports the administration of trust accounts in accordance with governing documents, applicable laws, and organizational policies, ensuring alignment with fiduciary standards. 

• Account Oversight and Review: Reviews documents and account activity for accuracy and completeness, monitors transactions, and submits actions for approval as appropriate. 

• Client Support: Responds to client, beneficiary, and advisor inquiries, ensuring timely and professional resolution of routine requests. 

• Risk and Compliance Management: Ensures adherence to fiduciary, regulatory, and internal policy requirements, escalating issues as appropriate. 

• Issue Resolution: Partners with senior team members to address client issues, including distribution requests, fee inquiries, and account-related matters.. 

• Account Lifecycle Management: Assists with account openings and closings, ensuring proper documentation, asset transfers, and accurate setup of account and tax reporting information. 

• Collaboration and Partnership: Works closely with internal teams and senior administrators to support account management and client service delivery. 

• Process Improvement: Participates in initiatives to improve operational efficiency and enhance service delivery to clients. 

• Other Duties: Performing other duties as assigned, adapting to new tasks or shifts in priorities as necessary to support your team’s and the company’s mission. 

MINIMUM REQUIREMENTS: 

• Bachelor’s degree required. 

• 3-5 years of experience in trust administration, financial services, or a related client service role. 

REQUIRED SKILLS: 

Qualified candidates will possess an intermediate degree of proficiency (typically from 3-5  years of work or practical experience), in:   

• Fiduciary Knowledge: Basic understanding of trust administration principles and fiduciary responsibilities. 

• Attention to Detail: Ability to review documentation and monitor account activity with accuracy. 

• Client Service: Ability to support client and partner needs in a professional and timely manner. 

• Risk and Compliance Awareness: Understanding of policies, procedures, and regulatory requirements. 

• Communication: Clear written and verbal communication with internal and external stakeholders. 

Please refer to the “Skills for Success” section to learn how to stand out as an applicant. 

SKILLS FOR SUCCESS: 

Qualified candidates will possess an intermediate degree of proficiency (typically from 3-5  years of work or practical experience), in:   

• Relationship Support: Builds positive relationships with clients and internal partners. 

• Problem Solving: Identifies issues and supports resolution with guidance from senior team members. 

• Collaboration: Works effectively within a team environment. 

• Adaptability: Responds effectively to changing priorities and client needs. 

• Continuous Learning: Demonstrates willingness to develop fiduciary and technical expertise. 

DOING THE RIGHT THING: 

Our employees take pride in doing the right thing for customers and colleagues as well as being accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures that protect all our valuable assets — including you.