Team Leader

Minimum 18+ years old
Previous customer service experience preferred

We are looking for a Leader to join our team and willing to learn and develop!

The Team Leader is involved and directly responsible for the day-to-day operations of the restaurant including Speed of Service, CEMs, Food Waste and Safety Standards. Sets the tone for a shift and acts as a role model for the team. The Leader assists the Operational Directors in opening and closing the restaurant and managing money. Leads the restaurant in accomplishing Chick-fil-A Atlantic Avenue’s vision and ensuring the values are being lived on a daily basis. The Team Leader offers immediate and respectful response to guest's needs. Assists in training of new hires and responsible for the development of Team Members.

Position Type:

• Full-time and Part-time (30+hours)

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay
• Technology Stipend
• Uniforms
• Health Insurance
• 401K
• Paid Time Off
• Employee meals and discounts.

Responsibilities:

• Supports the Directors in helping achieve goals and targets set for the restaurant and ensures these are communicated to the wider team.
• Participates in the day-to-day operational activities of the restaurant.
• Upholds Chick-fil-A Atlantic Avenue’s values and ensures team members are living these on a daily basis.
• Leads team members during a shift, providing opportunities for support, development and encouragement.
• Recognizing team members who have exhibited the values and are performing well.
• Offers immediate and respectful response to guest's needs and works to resolve any complaints quickly and professionally.
• Assists in training and mentoring of new hires, sets the tone for a shift, and acts as a role model for our team.
• Opens and/or closes the restaurant, leading the shift ensuring it is successful in guest service.
• Counts drawers and finalizes the transactions for the day.
• Holds Team Members accountable to daily performance expectations.
• Leads in Running Breaks at appropriate times.
• Ensures dining room and bathrooms are clean through walk-throughs.
• For Back of House Team Leaders, ensure the kitchen facilities are being clean and safety and quality standards are being met.

Knowledge and Experience Requirements:

• High school diploma or GED is required.
• Minimum of 1 year similar leadership experience in the quick service/restaurant industry is required.
• For the Front of House Team Leaders, must be able to work outside in the sun during drive thru.
• Demonstrates ability to train and mentor team members.
• Must be available to work a minimum of four days per week within the hours listed below. 
• Night Shift Availability must be available to work from 2 p.m. until 10:45 p.m.
• Day Shift Availability must be open from 5:45 a.m. until 5 p.m.
• Must be available to work Fridays and Saturdays.
• Willing to work flexible hours, including early mornings, evenings, weekends, and holidays, to accommodate team schedules.
• Must be able to lift heavy objects 25+ lbs. and stand for long periods.

Skills & Attributes:

• Leadership Skills: Strong leadership qualities with the ability to inspire, motivate, coach and develop team members.  Ability to lead by example, displaying high levels of professionalism, attention to detail, and a commitment to customer service.
• Interpersonal Skills:  Excellent social skills and high E.Q. (emotional intelligence).
• Open Minded:  Open to learning, improving and receptive to constructive feedback. 
• Change Agile: Open to change, willingness to change approach and demonstrates to others the benefits of the change(s). 
• Communication Skills: Strong communication skills, able to explain tasks in an easy-to-understand manner.
• Organisational Skills:  Highly organized with the ability to manage multiple training schedules, and team progress tracking.
• Adaptable: Ability to adjust leadership styles when managing different personalities.
• Team Player: Able to collaborate with Directors and team members to ensure a positive and productive work environment.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Must be 18 years or older upon hire date.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.