Executive: Digital Channels

Our client is a major player in the financial services sector, driving the future of customer interaction through cutting-edge digital platforms. They are undergoing a significant strategic pivot, moving their core digital ecosystem (covering web, mobile applications, and messaging channels) from a cost-allocation model to a fully service-based, commercially accountable business unit. This role is central to achieving their ambitious goal of full self-sustainability for their digital assets by 2027.

This is a career-defining opportunity to lead the entire digital channel ecosystem for a vast and influential organization. Reporting directly to the Executive level, you will be the architect of the multi-year strategy governing our App, Web, and high-engagement messaging platforms.

Requirements
Degree in Business, Commerce, or related field. Postgraduate qualification (MBA or equivalent) preferred. 
10+ years in digital leadership, strategy, or commercial roles, ideally within a platform or multi-sided marketplace environment.   
Proven track record owning and managing a P&L for a digital business or product line.    
Demonstrated success in transitioning a business unit from a cost-allocation model to a commercial, revenue-generating entity. 
Experience managing complex stakeholder relationships at an executive/Group level.    
Deep expertise in Platform Economy dynamics and multi-tenant commercial structuring.  
Strong strategic agility demonstrated by the ability to articulate and implement long-term platform visions.   
Exceptional executive presence and proven ability to lead cultural and structural digital transformation.