Restaurant Host

The Restaurant Host is the first and last point of contact for guests, providing a warm and welcoming experience upon arrival and departure. The host manages reservations, organizes the seating chart to optimize service flow, and ensures guests are seated promptly while maintaining a friendly and professional demeanor.

Key Responsibilities:

• Greet guests warmly as they enter the restaurant.
• Manage waitlists and reservations accurately using the reservation system or manual waitlist.
• Escort guests to their tables and provide menus.
• Communicate wait times effectively to guests.
• Monitor dining room, entryway, and overall guest flow to maintain an efficient seating plan.
• Assist servers by refilling waters, clearing plates, or resetting tables when needed.
• Answer the phone promptly and professionally to take reservations or provide information.
• Thank guests as they leave and invite them to return.
• Maintain cleanliness and organization of the host stand, menus, and entrance area.
• Follow all restaurant policies and procedures to ensure guest safety and satisfaction.

Qualifications:

• Previous host, cashier, or customer service experience is a plus.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining professionalism.
• Strong organizational skills and attention to detail.
• Flexible availability including evenings, weekends, and holidays as needed.