Operations Performance & Readiness Executive

Job Description:

Bromley - UK

Location: EMEA

Job Title: Operations Performance and Readiness Executive

Corporate Title: Up to Senior Vice President

Location: Bromley

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth.  This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.  Join us!

Location Overview:

Join our bustling Bromley office, situated in one of London’s greenest boroughs. Here you’ll  find plentiful and easy commuting routes, with central London just 15 minutes away by train.

The Team:

The EMEA GTMO Senior Leadership Team is a diverse and highly experienced group of leaders located across Europe, united by a shared commitment to operational excellence, innovation and developing great talent. The team leads critical strategic priorities across client onboarding, servicing, transformation, client advocacy and business growth, working closely with partners across Operations, Product, Technology, Sales and Global Banking. This role offers significant exposure to senior leaders and provides a unique opportunity to influence key business strategies and help shape the future direction of the organisation.

What truly sets this team apart is its people-first culture. We are passionate about creating an environment where you can grow, thrive and perform at your best. Through mentoring, leadership development, stretch opportunities and open, visible leadership, we invest heavily in our people and future leaders. We are proud of the inclusive, collaborative and high-performing culture we have built, one that balances delivering meaningful transformation with making EMEA GTMO a great place to work.

Role Description:

Due to the continued growth and strategic expansion of our Global Payments Solutions business, we are seeking an accomplished leader to drive operational transformation, building high-performing teams, leveraging data-led insights, and influencing strategic outcomes across multi-layered global organisations.

This role is responsible for leading large-scale strategic projects and highly-detailed transformational programmes across Operations and Lines of Business. You will provide leadership and direction across multiple workstreams, driving the assessment, redesign and optimisation of operating models, processes, products and services to deliver sustainable business outcomes.

Key responsibilities include overseeing the evaluation of operational performance, identifying opportunities for improvement, and developing business cases supported by robust data, risk assessments and cost-benefit analysis. You require end-to-end accountability for programme delivery, including strategic planning, execution, governance, risk management, stakeholder engagement and benefits realisation.

You will partner closely with senior executives and business leaders to define strategic priorities, influence decision-making, and ensure successful execution of critical initiatives. Extensive leadership, organisational influence and change management capabilities are essential, along with experience leading high-performing teams, driving operational transformation and delivering results in multi-faceted, matrixed environments.

Responsibilities:

• Lead multi-faceted, enterprise-wide transformation programmes, providing strategic direction, governance and execution oversight to deliver sustainable operational and business outcomes.

• Shape and drive programme strategy through data-driven analysis, operating model assessment, and rigorous cost, risk and benefit evaluation to support executive decision-making.

• Provide visible leadership across multiple workstreams, ensuring alignment of priorities, effective resource deployment, and successful delivery against strategic objectives.

• Influence and partner with senior executives, business leaders and key stakeholders to define priorities, manage dependencies, and deliver critical organisational change.

• Establish robust governance frameworks, executive reporting routines and performance measures to monitor programme health, monitor risk and drive accountability.

• Lead cross-functional teams and external partners in the development and execution of key programme deliverables, ensuring quality, consistency and timely delivery.

• Drive issue resolution, remove organisational roadblocks and mitigate risks to maintain programme momentum and achieve strategic outcomes.

• Build high-performing teams and foster a culture of continuous improvement, operational excellence and disciplined execution across complex, matrixed environments.

What we are looking for:

• Ample business operations leadership experience and experience driving operational excellence and organisational transformation.

• Considerable workforce management and analytics expertise, leveraging data to optimise performance, capacity and business outcomes.

• Deep experience in process design, performance management and continuous improvement.

• Exceptional stakeholder management and influencing skills, with the ability to build trusted partnerships across all levels of the organisation.

• Experience operating within a robust risk and control environment, including governance, policies and procedures.

• Strategic thinker with ample execution capabilities and the ability to translate complex challenges into tangible business results.

Skills that will help:

• Professional certification in Operational Excellence methodologies (for example, Lean, Six Sigma), with experience applying continuous improvement principles to drive efficiency, quality and productivity gains.

• Recognised project or programme management qualification (for example, Prince2, PMP, Agile), with experience leading complex cross-functional initiatives and business transformation programmes.

Benefits of working at Bank of America: UK

• At Bank of America, we strive to prioritise employees’ health and wellbeing – it’s what makes us a Great Place to Work.

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum 

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc.

• Use of a flex fund to use towards benefits

• Access to an emotional wellbeing helpline, and virtual GP services

• Access to the Peppy App which provides 1:1 support, consultations and resources relating to men’s health, women’s health, fertility, menopause and pregnancy & parenthood

• Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America:

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

“We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.”

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.