Senior Observability & Monitoring Engineer

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Observability & Monitoring Engineer

What does a successful Senior Observability & Monitoring Engineer do at Fiserv?

A successful Senior Observability & Monitoring Engineer at Fiserv drives operational reliability through a robust observability and monitoring strategy across critical environments. This role transforms technical and operational requirements into scalable solutions that improve visibility, availability, and performance across hybrid platforms. Working closely with infrastructure, application, operations, and architecture teams, this professional helps implement observability capabilities from the ground up and stabilize them with operational excellence. We are looking for someone with strong technical vision, a consultative mindset, and the ability to lead complex initiatives in a dynamic FinTech environment.

What you will do:

• Assess the current monitoring and observability landscape to identify visibility gaps, risks, and improvement opportunities across mainframe and cloud platforms.
• Design reference architectures, instrumentation standards, and data models for events, metrics, logs, traces, dashboards, and alerts.
• Lead the end-to-end implementation of observability capabilities, including integrations, automation, technical governance, and operational transition.
• Define technical and operational indicators, alerting criteria, SLI/SLO frameworks, and mechanisms to reduce noise and proactively detect issues.
• Build executive and operational dashboards to provide visibility into system health, availability, capacity, performance, and trends.
• Integrate observability practices with incident, problem, and change management processes to strengthen root cause analysis and continuous improvement.
• Collaborate with mainframe, cloud, networking, security, SRE, architecture, and operations teams to ensure aligned and sustainable execution.
• Develop standards, runbooks, support procedures, and knowledge transfer documentation.

What you need:

• 5+ years of experience in observability, infrastructure monitoring, APM, log analytics, and event management within critical environments.
• 5+ years of experience designing and implementing dashboards, actionable alerts, metrics, logs, traces, SLI/SLO frameworks, and health checks.
• 5+ years of experience working in hybrid mainframe and cloud environments, including z/OS, JCL, batch processing, operational event management, subsystem monitoring, and distributed services.
• 5+ years of experience in automation using Python, REST/HTTPS API integration, technical troubleshooting, and service administration on Linux and/or Windows Server platforms. Knowledge of authentication methods, certificates, proxies, DNS, and enterprise connectivity is required.
• 5+ years of experience integrating with ITSM platforms (preferably ServiceNow), relational databases, SQL, and operational support practices within high-availability environments.
• Advanced English proficiency, both written and verbal.

Preferred Qualifications:

• 5+ years of experience implementing observability practices from the ground up, including architecture design, integration, go-live, and stabilization activities.
• 5+ years of experience with PostgreSQL, SQL, data retention, auditing, and operational data processing.
• 5+ years of experience with ServiceNow or equivalent platforms for incident, event, and automation integration.
• 5+ years of experience in regulated industries, 24x7 operations, and support models requiring high availability.
• 5+ years of experience with frameworks and certifications related to Cloud, SRE, ITIL, Observability, or Mainframe technologies.
• 5+ years of experience applying alert fatigue reduction techniques, anomaly detection strategies, threshold management, and proactive monitoring practices.

Our Culture:

Our aspiration is to move money and information in a way that moves the world. Our goal is to deliver superior value to our clients through leading-edge technology, focused innovation, and excellence in everything we do.

Our Values:

Our values guide how we make decisions and fulfill our commitments to our clients and to one another. They articulate what we care about and what we believe is important. They shape our day-to-day decisions and anchor the culture we want to work in.

• Earn client trust every day.
• Create with purpose.
• Inspire and achieve excellence.
• Do the right thing.
• Deliver on the promise of One Fiserv.

Our culture, rooted in our collective pride and recognition of one another's achievements, is visible every day through our collective #FISVProud social media posts.

Our Benefits:

• Meal or food voucher (no payroll deduction).
• Transportation voucher / Flash mobility card.
• Medical coverage with no copay for employees.
• Dental coverage.
• Life insurance.
• Private pension plan.
• Childcare assistance.
• Annual bonus / Profit Sharing Plan (PLR).
• TotalPass wellness program.
• Birthday day off.
• Partnerships with various educational institutions.
• Internal recognition program that rewards employee contributions and achievements aligned with Fiserv Values. Points can be redeemed for prizes.
• Well-being program focused on employees’ mental, physical, and financial health.
   

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Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.