Patient Flow Coordinator (RN) - Emergency Department

The Emergency Department (ED) has an opportunity for a Patient Flow Coordinator (RN)

This position is Full-Time/Night shift (7 pm - 7 am).

Job Summary:

The Patient Flow Coordinator will:

• Ensure that care is delivered with respect to individual patient rights, preferences and expectations

• Participate in nursing and organizational policy, procedure and process formulation and decision-making (involving staff perspectives and knowledge) as related to impact on patient flow goals

• Provide specific and objective staff performance feedback to E.D. leadership as it relates to practices that affect patient flow, patient safety, patient care ethics, quality or professional standards.

• Constantly rounding throughout the Emergency Department triage area, waiting rooms, and patient rooms to oversee patient flow.

• Serves as the liaison between Bed Management, E.D. providers, attending providers, nursing, ancillary staff, case management, environmental services, EMS, and other departments to assure timely placement to ensure efficient throughput of emergency department patients.

• Assists in organizing the work environment and patient care teams to attain maximum achievement of designated unit outcomes. Coordinates patient flow both into and out of the department

• Supervise and coordinate patient placement and patient flow through the E.D., providing clear leadership through effective prioritization, decision-making processes and communication with other healthcare disciplines

• Focused on patient throughput and patient experience. Maintains constant oversight of E.D. tracking board for all patients within the department.

• Provide regular feedback on patient throughput performance to the entire E.D. team through focused patient flow huddles, one-on-one communication, event de-briefings, and reports to various groups as requested.

• Evaluate the quality and appropriateness of healthcare delivery processes in the E.D. as it relates to patient arrival, patient care processes and Efficient patient placement

• Participates in performance improvement projects and committees

• Provide guidance and leadership recommendations or direction, as indicated by the situation, supported by evidence-based facts and data-driven decisions to achieve defined results related to patient flow.

• Assist in integrating staff engagement and performance behaviors for diverse patient population

• Assure that all decisions and actions related to patient flow follow regulatory standards, organizational and department policies and procedures

• Propose changes to policy and procedure, as indicated, to support needed practices

• Interact as a liaison with patient and family/caregivers

• Assist with departmental emergency preparedness including mitigation, preparation, response and recovery

• Performs other duties as assigned

• Complies with all WellStar Health System policies, standards of work, and code of conduct.

Required Minimum Education: 

• Associate's Degree in nursing

• Bachelor's Degree in nursing is preferred

Required Minimum Certification:

• Basic Life Support (BLS) certification through American Heart Association (AHA)

• Registered Nurse License

• Advanced Cardiac Life Support (ACLS)

• Trauma Nurse Core Course is preferred

Required Minimum Experience:

• Previous healthcare experience highly preferred.

• Previous RN experience is preferred

• ED experience is preferred

• Experience as a charge nurse preferred

Required Minimum Skills:

• Effective communication skills (verbal and written) required

• Proficiency with desktop computer required

• Demonstrate willingness to be a team-player and a self-starter required

• Proficiency obtaining vital signs using manual processes