Quality Assurance Administrator

About this role:

Wells Fargo is seeking a Quality Assurance Administrator

In this role, you will:

• Monitor and evaluate the quality of inbound or outbound customer calls

• Document quality issues and performance measures for management review

• Oversee a group of service monitors

• Provide information and assists in the feedback and formal education process of other staff

• Work closely with both internal and external customers to meet their service needs

• Act as a subject matter expertise

• Provide information and assist in the feedback and education to staff

Required Qualifications:

• 1+ year of Quality Assurance support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Extensive auto finance operational experience and deep knowledge of risk and regulatory compliance.

• Proven ability to perform quality reviews, identify and resolve data inaccuracies, and consistently meet production and departmental goals under pressure.

• Skilled in leading, coaching, and collaborating with teams to manage workflows, delegate tasks, and achieve business objectives.

• Highly proficient in Microsoft Office (Excel, Outlook, PowerPoint).

• Strong analytical and interpersonal skills, including active listening, professional communication, and objective decision-making in fast-paced environments.

• Experience in auto collections

• Experience in After Market

Job Expectations:

• Must be able to work at location listed on the posting in a hybrid capacity

Locations:

401 Las Colinas Blvd W Bldg A Irving, TX 75039

2800 S Price Rd, Chandler, Arizona 85286

Posting End Date: 

21 Sep 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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