Customer Service Pharmacy Technician

Our Company

PharMerica

Overview

Join our PharMerica team!  PharMerica is a closed-door pharmacy where you can focus on fulfilling the pharmaceutical needs of our long-term care and senior living clients.  We offer a non-retail pharmacy environment.  Our organization is in high growth mode, which means advancement opportunities for individuals who are looking for career progression! 

 

We offer:

• DailyPay 
• Flexible schedules
• Competitive pay
• Shift differential
• Health, dental, vision and life insurance benefits
• Company paid STD and LTD
• Tuition Assistance
• Employee Discount Program
• 401k
• Paid time off
• Tuition reimbursement
• Non-retail/Closed-door environment

 

Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!

Responsibilities

Our Customer Service Pharmacy Technician coordinates communication between pharmacy, providers and facilities while resolving prescription issues in a timely, efficient, courteous, responsive, reliable, and respectful manner.

This person will:

• Answer and submit inquiries regarding patient information and medication therapies
• Take requests for refill orders, out on pass, patient discharge orders, and special delivery requests
• Assist the pharmacist with facility and physician office communications
• Obtain patient information for our database by calling patient care representatives and physician offices
• Utilize judgement in knowing when to escalate issues to the management level
• Utilize various programs such as Outlook, Excel and Microsoft Word
• Complete assigned projects upon request in a timely manner
• Perform other tasks as assigned

Qualifications

• High school diploma or equivalent is required
• One year of previous experience with direct client communication - customer service
• Prior healthcare/pharmacy experience preferred
• Strong computer and data entry skills
• Must have good oral communication skills, attention to detail, and problem solving skills
• Pharmacy Technician Certification preferred

About our Line of Business

PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.