Salvos Stores Training Partner

Are you experienced in learning and development with a passion for retail and building capability in others? Do you enjoy partnering with leaders to support team growth and drive business outcomes? If so, this could be the opportunity for you.
 

The Role

We currently have an exciting opportunity for a Training Partner (QLD) to join our National Workforce Development team.

As the Training Partner for Queensland, you will work closely with Regional Managers, Area Managers, Store Managers, and key stakeholders to identify capability needs and deliver practical learning solutions that support team performance and business goals. You will play a key role in onboarding, coaching, facilitating training programs, supporting national initiatives, and driving learning outcomes across the Queensland network.

Salvos Stores plays an essential role in supporting local communities and is a destination for second-hand retail enthusiasts across Australia. We are looking for a passionate and engaging learning professional who thrives on building relationships, developing people, and making a meaningful difference through their work.

No two days are the same at Salvos Stores. You'll be part of a collaborative national team that is committed to creating positive learning experiences that enable our people and volunteers to succeed.
 

Key Responsibilities

• Partner with regional and operational leaders to identify capability gaps and learning priorities across Queensland.
• Facilitate induction and role-specific training for new team members and volunteers, assessing competence and confidence throughout the onboarding journey.
• Provide on-the-job coaching and development support to retail leaders and team members to improve performance and capability.
• Design, develop, and adapt learning resources, training modules, and support materials aligned to business priorities.
• Facilitate virtual and face-to-face learning programs for employees and volunteers across the state.
• Support the rollout and adoption of national projects, initiatives, systems, and process changes within the Queensland region.
• Work with internal and external training partners to identify opportunities that strengthen capability across retail operations.
• Evaluate learning effectiveness and provide recommendations for continuous improvement.
• Maintain accurate learning records and reporting within the LEARN Learning Management System.
• Coordinate and manage the regional training calendar, ensuring learning activities are planned and delivered effectively.
• Build strong relationships with leaders and stakeholders to deliver practical, integrated learning solutions.
• Champion a culture of continuous learning, development, and growth across the Queensland retail network.
   

About You

To be successful in this role, you will bring:

• Minimum three years' experience in a Learning and Development, Workforce Development, Training, or Capability role.
• Experience facilitating engaging face-to-face and virtual training programs.
• Strong stakeholder engagement and relationship-building skills.
• Demonstrated ability to coach and support leaders to improve team capability and performance.
• Experience developing learning resources and training materials.
• Sound organisational and project coordination skills.
• Retail industry experience is highly regarded but not essential.
• Certificate IV in Training and Assessment (TAE) and/or relevant qualification in Learning and Development, Business, Human Resources, or a related field.
• Current Australian driver's licence.
• Ability to travel regularly throughout Queensland, including regional locations and overnight stays as required.
• Eligibility to work in Australia.
• A current National Police Check, or willingness to obtain and maintain one.
• Commitment to maintaining all required compliance and mandatory training requirements.

About Salvos Stores

Salvos Stores is a professional, commercially focused retail business that gives donated goods a second life while helping fund the life-changing work of The Salvation Army.

With more than 350 stores nationally, supported by dedicated retail teams and a national support office, we provide customers with great value while creating a positive impact in local communities.

Every purchase, donation, and volunteer contribution helps fund programs that support Australians facing hardship, crisis, and disadvantage. Our people are united by a shared purpose: creating meaningful social impact while delivering a great retail experience.
 

Why Join Us?

• Opportunity to make a real difference through your work.
• National role with strong stakeholder engagement and variety.
• Supportive and collaborative team environment.
• Purpose-driven organisation with meaningful community impact.
• Chance to shape capability and support the success of retail teams across Queensland.

If you're passionate about learning, developing people, and partnering with leaders to build capability and drive performance, we'd love to hear from you.