Technical Account Manager - Brazil

At Domu we're building the agentic infrastructure behind the world's largest financial institutions. Our AI agents handle millions of live customer interactions a day for Fortune 500 banks and insurers, end-to-end. Interactions are 3x-ing monthly.

That means we hit problems most startups never encounter: real-time voice AI at scale, legacy banking infrastructure, enterprise telephony, and regulated markets across the US and LATAM.

We're hiring a Technical Account Manager in São Paulo to own some of our largest Brazilian partnerships end-to-end.

What you'll own

• Technical velocity. You're the link between our platform and the client. You will accelerate time-to-value and make the technical journey seamless. 
• The relationship. You're the dedicated point of contact they trust, running client meetings together with them, managing expectations, and unblocking our senior engineers by handling the client side yourself.
• Full ownership of the outcomes. You dig into call and funnel data, find what's underperforming, and build the fix  whether that's a workflow automation, a clean ticket for engineering, or a better process nobody asked for yet.

What we're looking for

• +2 years of experience. 
• You've owned an enterprise client as the primary point of contact, in a role that was technical and client-facing at the same time
• Engineering or data background, you read API docs, data flows and system architecture comfortably, without needing to write production code
• Hands-on with workflow automation tools 
• Genuinely analytical: you can design an analysis from scratch, with no template to follow
• Native Brazilian Portuguese and strong English, you'll run client meetings in one and internal comms in the other
• Background in B2B SaaS, AI or enterprise tech; you understand collections, lending or credit-lifecycle operations (the KPIs, the regulatory context, the operational constraints)
• You've built something 0-to-1, a process, a workflow, a program and made it actually work
• Nice to have: experience with Brazilian financial institutions.

 

Why Domu

1. Small team, high leverage. Your work ships immediately.
2. Real traction. Post-revenue, Fortune 500 customers, 3x monthly growth.
3. Unsolved problems. Real-time voice AI in regulated industries, at scale.
4. We care about doing great work and that's the expectation for each one of us.

What we offer

1. weekly stipend for food and transportation
2. gym membership
3. equipment budget
4. whatever tools you need